Higher Education

Essentials of Intentional Interviewing: Counseling in a Multicultural World, 2nd Edition

  • Allen E. Ivey Distinguished Professor Emeritus, University of Massachusetts, Amherst
  • Mary Bradford Ivey Consultant, Microtraining/Alexander Street Press
  • Carlos P. Zalaquett The Pennsylvania State University
  • Kathryn Quirk
  • ISBN-10: 0840034563  |  ISBN-13: 9780840034564
  • 400 Pages
  • Previous Editions: 2008
  • © 2012 | Published
  • Newer Edition Available
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ESSENTIALS OF INTENTIONAL INTERVIEWING, 2nd Edition delivers a more concise and student-friendly version of the Iveys' bestselling INTENTIONAL INTERVIEWING AND COUNSELING--one in which every sentence and concept has undergone a thorough review to ensure both relevance and clarity for beginning helpers. Accessible to every helping professions student, the text uses an active voice and modular style that allows more flexibility. Its multicultural focus also reflects the diverse nature of today's classroom--and society. The Second Edition retains the authors' renowned Microskills model of teaching students vital interviewing skills step by step. It also integrates the five systems of helping--person-centered, decisional counseling, brief counseling, crisis counseling, and coaching--and includes new content addressing such critical topics as psychoeducational skills and Internet counseling. All-new practice exercises, an interactive DVD, and additional supplements help students develop a deeper understanding of text material. In addition, with its full array of text-specific online study and teaching tools, WebTutor is available with the new edition.

Features and Benefits

  • ESSENTIALS OF INTENTIONAL INTERVIEWING's multicultural focus gives students the insight they need not only to draw out client stories, but also to understand the importance of the thoughts, feelings, and behaviors in those stories.
  • The active voice and accessible, modular style of the text enable students to quickly engage with the material regardless of the order in which the material is taught.
  • The Iveys' signature Microskills model allows students to quickly develop beginning competence in four approaches to the interview: decisional counseling, person-centered, cognitive behavioral assertiveness training, and brief solution-focused counseling.
  • The text encourages--and helps--students define their natural style of helping and their integration of helping skills in order to evaluate their own interviewing behaviors and effectiveness with clients.

Table of Contents

1. The Science and Art of Interviewing and Counseling.
2 Ethics, Multicultural Competence, and Wellness.
3. Attending and Observation Skills: Basic to Communication.
4. Questions: Opening Communication.
5. Encouraging, Paraphrasing, and Summarizing: Skills of Active Listening.
6. Observing and Reflecting Feelings: A Foundation of Client Experiencing.
7. How to Conduct an Interview Using Only Listening Skills.
8. The Skill of Confrontation: Supporting While Challenging.
9. Focusing the Interview: Exploring the Story From Multiple Perspectives.
10. Reflection of Meaning and Interpretation/Reframing: Helping Clients Restory Their Lives.
11. Self-Disclosure and Feedback: Bringing Immediacy Into the Interview.
12. Logical Consequences, Information/Psychoeducation, and Directives: Helping Clients Move to Action.
13. Decisional Counseling, Skill Integration, Treatment Plans, and Case Management.
14. Applications of Microskills: Cognitive-Behavioral Crisis Counseling and Brief Interviewing and Counseling.
15. Determining Personal Style: Self-Evaluation and the Future.

What's New

  • Reflecting the latest developments from the field, ESSENTIALS OF INTENTIONAL INTERVIEWING now integrates five systems of helping into the Second Edition. Students are introduced to and develop beginning competence in five helping systems: person-centered, decisional counseling, brief counseling, crisis counseling, and coaching.
  • All-new practice exercises are added to each chapter as well as specifics on how to utilize the interactive DVD and additional supplements to help students develop a deeper understanding of text material.
  • New content addresses such critical topics as psychoeducational skills, increased emphasis advocacy, social justice, and updated information on Internet counseling.
  • The five-stage structure of the interview is now reframed as relationship-story and strengths-goals-restory-action.

Learning Resource Bundles

Choose the textbook packaged with the resources that best meet your course and student needs. Contact your Learning Consultant for more information.

Bundle: Text + DVD

ISBN-10: 111187073X  | ISBN-13: 9781111870737

Bundle: Text + Counseling CourseMate with eBook Printed Access Card

ISBN-10:  1111985758  | ISBN-13:  9781111985752

Bundle: Text + Helping Professions Learning Center 2-Semester Printed Access Card

ISBN-10:  1133074162  | ISBN-13:  9781133074168

Printed Text + Blackboard MindLink for CourseMate Instant Access

ISBN-10:  1285925297 | ISBN-13:  9781285925295


All supplements have been updated in coordination with the main title. Select the main title's "About" tab, then select "What's New" for updates specific to title's edition.

For more information about these supplements, or to obtain them, contact your Learning Consultant.

Instructor Supplements

Counseling CourseMate with eBook Instant Access Code  (ISBN-10: 1111676518 | ISBN-13: 9781111676513)

Cengage Learning's Counseling CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. Counseling CourseMate goes beyond the book to deliver what you need!

DVD  (ISBN-10: 1111348405 | ISBN-13: 9781111348403)

Created specifically for Ivey's ESSENTIALS OF INTENTIONAL INTERVIEWING, this engaging DVD serves as an excellent tool to show students the application of the theory covered in the text.

Online Test Bank  (ISBN-10: 0840047649 | ISBN-13: 9780840047649)

Created specifically for Ivey's ESSENTIALS OF INTENTIONAL INTERVIEWING, this comprehensive Test Bank includes a variety of questions.

Online Instructor's Manual  (ISBN-10: 0840047770 | ISBN-13: 9780840047779)

The Online Instructors Manual for ESSENTIALS OF INTENTIONAL INTERVIEWING delivers a wealth of teaching and planning resources to your fingertips.

Student Supplements

Counseling CourseMate with eBook Instant Access Code  (ISBN-10: 1111676518 | ISBN-13: 9781111676513)

Cengage Learning's Counseling CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools. Maximize your course success as you work with the printed textbook and this textbook-specific website.

DVD  (ISBN-10: 1111348405 | ISBN-13: 9781111348403)

Created specifically for Ivey's ESSENTIALS OF INTENTIONAL INTERVIEWING, this engaging DVD vividly illustrates chapter concepts in action.

LMS Integrated for CourseMate, 1 term (6 months) Instant Access  (ISBN-10: 128578006X | ISBN-13: 9781285780061)

Meet the Author

Author Bio

Allen E. Ivey

Allen E. Ivey is Distinguished University Professor (emeritus) at the University of Massachusetts, Amherst. A Diplomate in counseling psychology, Dr. Ivey is a Fellow of the American Psychological Association, American Counseling Association, and Asian-American Psychological Association. His work in diversity led him to be honored as a Multicultural Elder at the National Multicultural Conference and Summit. He has written more than 40 books and 200 articles and chapters, translated into 20 languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, followed by a Fulbright Grant to study social work at the University of Copenhagen, Denmark. His doctorate is from Harvard University. He is the originator of the Microskills approach, basic to this book.

Mary Bradford Ivey

Mary Bradford Ivey is Senior Consultant at Microtraining/Alexander Street Press and a former Vice President of Microtraining Associates. She has served as visiting professor at the University of Massachusetts, Amherst; the University of Hawai'i, Manoa; and Flinders University, South Australia. She is a retired elementary counselor and a former Stress Management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned a master's degree in counseling from the University of Wisconsin, and a doctorate in organizational development at the University of Massachusetts, Amherst. She is the author or co-author of twenty books (translated into multiple languages), as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored Fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling.

Carlos P. Zalaquett

Carlos P. Zalaquett is a Professor in the Department of Educational Psychology, Counseling, and Special Education at The Pennsylvania State University, and a Licensed Mental Health Counselor in the State of Florida. He is also the Vice-President for the United States and Canada of the Society of Interamerican Psychology and Past-President of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA), and the Florida Behavioral Health Alliance. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity, and education and has conducted workshops and lectures in eleven countries. He is the author or co-author of more than 50 scholarly publications and five books, including the Spanish version of BASIC ATTENDING SKILLS. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, and the SMHCA Emeritus Award. His current research uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting edge research integrates mind, brain, and body in the exploration of human responses central to counseling and psychotherapy.

Kathryn Quirk

Kathryn received her Master’s in counseling from Cambridge College, Cambridge, Ma. She completed two years of field work in Boston public schools plus working in a clinical outpatient setting. She has earned her initial professional license and certification as a school adjustment counselor. Her focus has been on inner city youth and multicultural counseling. She also has 15 years of professional experience in public relations and communications. She now combines her counseling and past experience as Marketing and Communications Manager for Screening for Mental Health, Inc. Kathryn has published articles about mental health education, but this is her first contribution to a textbook.