When you become an OWL user, you can expect service that goes far beyond the ordinary. In addition to Brooks/Cole Cengage Learning support (including technical support, training, and personalized service), you have the dedication of University of Massachusetts chemistry faculty who developed and continue to refine the system.
The OWL Training Program is second to none, featuring online and on-site support from faculty who are experts in using OWL and can customize a training format to meet your specific course, instructor, and student needs. Helpful information is just a click away on our Team Up site, where you'll find the following resources:
Online Seminars:
Select a training seminar that's right for you, from novice orientations to more advanced sessions. Find a day and time that works best for YOUR calendar.
Self-Training Videos
On the OWL TLC site, you can access self-training videos that cover:
- Setting up your course
- Running a grade report
- Posting a class announcement
- Posting grades to the gradebook
- Find out how long students are spending on homework
- Identify students at risk
- Using the surveys
- Using the survey results
- Copying a course
Face-to-face Training:
Want some help getting started? Ready to learn more about advanced features? We can help all qualified OWL users.
Expert Users:
It's one thing to learn how to use a technology product. It's quite another to use it effectively in the classroom. Our Lead Teachers, faculty members who are experts in using OWL, share proven best practices and teaching tips and answer your questions.
Technical Support for both You and Your Student:
Technical Support at Brooks/Cole Cengage Learning is second to none. We can answer questions and help solve any problems you might have via e-mail, live online chat, or on the phone. Instructors will find the following resources:
- Instructor Quick Start for OWL
- Permissions in OWL
- Instructor Course Management Manual
- Instructor Clicker Guide
- Instructor Authoring Manual
- Student Access Code Guide
- FERPA and OWL
- Technical Troubleshooting
- Searchable FAQs
- And more
For students, we offer:
- Student Quick Start for OWL
- Student Access Code Guide
- FERPA and OWL
- Searchable FAQs
For more information on OWL's Service & Training, visit us on the web.
