Unparalleled Service and Training with CourseCare

CourseCare is a revolutionary program designed to provide you with an unparalleled experience with the implementation of OWL in your course. CourseCare includes personalized service and training programs to meet your unique needs, technical support, and the dedication of University of Massachusetts chemistry faculty who have developed and continue to refine the OWL system.

Our OWL Training Program is second to none, featuring online and on-site support from faculty who are experts in using OWL and who can customize a training format to meet your specific course, instructor, and student needs.

Do you need help getting started with OWL? Are you ready to learn more about advanced features? Whatever your needs are, we have a training solution for you!

Visit our CourseCare site to learn more about the following training resources:

Online Seminars
Register for an Online Training Seminar. From novice orientations to more advanced sessions, choose a date and time that fits your schedule. Alternatively, you can view a previously recorded session.

Self-Training Videos
Access brief Self-Training Videos that cover just what you need when you need it. Videos range from the basics of setting up your course to more advanced functionality like running grade reports, identifying at-risk students, and getting ready for a new term.

Face-to-Face and Peer-to-Peer Training
Contact your Cengage representative to learn more about customized training options for your campus. They can help you to arrange an on campus training or connect you with one of our Lead Teachers. It's one thing to learn how to use a technology product. It's quite another to use it effectively in the classroom. Our Lead Teachers—faculty members who are experts in using OWL—can share proven best practices, teaching tips and answer your questions.

Technical Support for Instructors and Students
Technical Support at Cengage Learning is second to none. We can answer questions and help solve any problems you might have via e-mail, live online chat, or on the phone.

You can also search our knowledge base and access a variety of getting started and troubleshooting documents.

Technical Support Site
Getting Started Documents for Instructors
Getting Started Documents for Students