FAQs & Contact Information

Frequently Asked Questions

Registering and Logging In

Do I have to register for an account?

You need to register for an account to purchase products from the MiladyPro store.

How do I recover my password?

To recover a forgotten password, click here and enter in your account email address.

How do I change my email address?

To change your email address:
1. Log In to your account.
2. Click "Edit Profile" next to your name.
3. Click "Update Email"
4. Enter in your new email address.
5. Click "Save New E-mail"

How do I change my password?

To change your password:
1. Log In to your account.
2. Click "Edit Profile" next to your name.
3. Click "More"
4. Click "Update Password"
5. Enter your current password.
6. Enter your new password.
7. Click "Change Password"


How long do I have access to the products I purchased?

Web-based products and business tools have varying access lengths. To be sure of your access length, please review the full product description.

I purchased an online product. Where is it?

While your online product is active, it will be available in the "My Online Library" section of your dashboard. To find your dashboard, sign into your MiladyPro account and click "My Account" at the top of the site.

Redeeming Codes

What is an Access Code?

An access code is a pre-paid code that gives you access to a MiladyPro product or service. Example:

Access Code

What is a Learning Code?

A Learning code is a code provided to you by an instructor or manager which gives you access to a MiladyPro product or is used to help your instructor or manager track your progress. All Learning Codes begin with the letters ‘LC.’

Technical Support

Having an issue with an online product?

Open Helpdesk Ticket


Call 1-800-645-3565 (for technical support/issues)
Mon-Thur 8:30am-9:00pm EST
Fri 8:30am-6:00pm EST

Customer Service

Have a question about the site or a product not answered above?

Call 800-998-7498 x2700
Mon-Fri 8:30am-4:30pm EST

Advanced Academy Cancellation

Do you need to cancel your Advanced Academy Subscription? Fill out this form.

MiladyPro Return Policy

Print products

Refunds or exchanges are available for non-electronically delivered products within 30 days of purchase. Returns must be in saleable condition and sent via a prepaid method to Cengage Learning at the following address:

Cengage Learning
10650 Toebben Drive
Independence, KY 41051

All software and CD-ROMs or DVDs must be returned to Cengage Learning with the original envelope seal or package seal unbroken and intact.

Digital products

Purchases of access to miladyPro digital products are refundable under certain circumstances:

  • You purchased your subscription to the product no more than 2 weeks ago, and
  • For MiladyPro Online Classes, you have not completed the class (regardless of final exam score).