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• Table of Contents

Table of Contents

Part One: THE WORLD OF MARKETING.
1. An Overview of Marketing.
2. Strategic Planning for Competitive Advantage.
3. Social Responsibility, Ethics, and the Marketing Environment.
4. Developing a Global Vision.
Part Two: ANALYZING MARKETING OPPORTUNITIES.
5. Consumer Decision Making.
6. Business Marketing.
7. Segmenting and Targeting Markets.
8. Decision Support Systems and Marketing Research.
Part Three: PRODUCT DECISIONS.
9. Product Concepts.
10. Developing and Managing Products.
11. Services and Nonprofit Organization Marketing.
Part Four: DISTRIBUTION DECISIONS.
12. Marketing Channels and Supply Chain Management.
13. Retailing.
Part Five: PROMOTION DECISIONS.
14. Integrated Marketing Communications.
15. Advertising and Public Relations.
16. Sales Promotion and Personal Selling.
Part Six: PRICING DECISIONS.
17. Pricing Concepts.
18. Setting the Right Price.
Part Seven: TECHNOLOGY-DRIVEN MARKETING.
19. Customer Relationship Management (CRM).