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• Overview
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• Table of Contents

Table of Contents

PART I: LAYING THE GROUNDWORK.
1. Introduction to Helping.
2. The Helping Relationship and the Values that Drive it.
PART II: THE THERAPEUTIC DIALOGUE.
3. The Basics of Communication: Visibly Tuning in to Clients and Active Listening.
4. Communicating Empathy and Checking Understanding.
5. The Art of Probing and Summarizing.
6. Helping Clients Challenge Themselves.
7. Challenging Skills and the Wisdom Needed to Use Them.
PART III: THE STAGES AND TASKS OF THE HELPING MODEL.
8. Stage I. Helping Clients Tell Their Stories.
9. Stage II. Helping Clients Identify, Choose, and Shape Problem-Managing Goals.
10. Stage III. Helping Clients Develop Strategies and Plans for Accomplishing Their Goals.
11. The Action Arrow: Helping Clients Overcome Obstacles and Get Results.
References.
Index.