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Table of Contents

PART I. INTRODUCTION TO MANAGEMENT. 1. The Manager�s Job. 2. International Management and Cultural Diversity. 3. Information Technology and the Internet. 4. Ethics and Social Responsibility. PART II. PLANNING. 5. Essentials of Planning. 6. Problem Solving and Decision Making. 7. Quantitative Techniques for Planning and Decision Making. PART III. ORGANIZING. 8. Job Design and Work Schedules. 9. Organization Structure, Culture, and Change. 10. Staffing and Human Resource Management. PART IV. LEADING. 11. Leadership. 12. Motivation. 13. Communication. 14. Teams, Groups, and Teamwork. PART V. CONTROLLING. 15. Essentials of Control. 16. Managing Ineffective Performers. PART VI. MANAGING FOR PERSONAL EFFECTIVENESS. 17. Enhancing Personal Productivity and Managing Stress.