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Management

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Management: Meeting and Exceeding Customer Expectations, 9th Edition

Management: Meeting and Exceeding Customer Expectations, 9th Edition
includes InfoTrac® & Xtra Bind-in Card

Warren R. Plunkett - Wright College

Raymond F. Attner - Brookhaven College, Dallas County Community College District

Gemmy S. Allen - North Lake College, Dallas County Community College District

ISBN-10: 0324423012  ISBN-13: 9780324423013

744 Pages   Casebound

© 2008     Published

Table of Contents

Part One: MANAGEMENT CONCEPTS.
1. Management: An Overview.
2. Management Thought: Past and Present.
3. Management Ethics and Social Responsibility.
4. Management's Commitments to Quality and Productivity.
Part Two: PLANNING AND DECISION MAKING.
5. The Manager's Environment.
6. Planning and Strategy.
7. Making Decisions.
Part Three: ORGANIZING.
8. Organizing Principles.
9. Organizational Design, Culture and Change.
Part Four: STAFFING.
10. Staffing the Workforce.
11. Communication: Interpersonal and Organizational.
12. Human Motivation.
Part Five: LEADING.
13. Leadership.
14. Team Management and Conflict.
Part Six: CONTROLLING.
15. Information Management Systems.
16. Control: Purpose, Process and Techniques.
Appendices.
A. Operations Management.
B. International Management.
C. Succeeding In Your Organization.
References.
Glossary.
Index.