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Management

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Management: Meeting and Exceeding Customer Expectations, 8th Edition

Management: Meeting and Exceeding Customer Expectations, 8th Edition
includes InfoTrac®

Warren R. Plunkett - Wright College

Raymond F. Attner - Brookhaven College, Dallas County Community College District

Gemmy S. Allen - North Lake College, Dallas County Community College District

ISBN-10: 0324259131  ISBN-13: 9780324259131

784 Pages   Casebound

© 2005     Published

Table of Contents

PART I. MANAGEMENT CONCEPTS 1. Management: An Overview 2. Management Thought: Past and Present 3. Management Ethics and Social Responsibility 4. Management�s Commitment to Quality and Productivity PART II. PLANNING AND DECISION MAKING 5. The Manager�s Environment 6. Organizational Planning 7. Strategic Planning and Strategic Management 8. Making Decisions PART III. ORGANIZING 9. Organizing Principles 10. Organizational Design 11. Organizational Structure and Change PART IV. STAFFING AND LEADING 12. Staffing 13. Communication: Interpersonal and Organizational 14. Human Motivation 15. Leadership 16. Team Management and Conflict PART V. CONTROLLING. 17. Information Management Systems 18. Controlling: Purpose and Process 19. Control Techniques PART VI. SPECIAL CONCERNS 20. International Management 21. Succeeding in Your Organization