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Overview

Virtual Pharmacy Externship for Technicians simulates a retail pharmacy. Step into this virtual pharmacy and interact with customers; work on prescriptions; interact with pharmacists, physicians, and insurance representatives; prepare medication labels; and handle inventory or store management tasks. Through the use of dynamic video and interactive tasks, emphasis is placed on critical thinking and problem solving. Choose your own path while progressing through the scenarios. The decisions you make impact the outcome and your virtual pharmacist provides feedback as you work through real-life problems in a pharmacy. Soft skills, such as customer interaction, and hard skills, such as completion of a patient profile and fulfillment of a prescription, are fully integrated to make this a complete learning experience. The Scenarios: 1. Tutorial. 2. The Non-English Speaking Customer. 3. Claim Denial: Generic Required. 4. Inventory Management. 5. Managing Difficult Personalities. 6. Compounding. 7. Claim Denial: Request for Exception.

Delmar,

Find learning solutions to boost your career, augment your curriculum, improve your training courses or help you master new skills, from the leader in skills based solutions for educational institutions, businesses, and professionals – Delmar, a part of Cengage Learning.
  • Includes dynamic video and interactive tasks with emphasis placed on critical thinking and problem solving.
  • Reinforces learning with interactive tasks that are part of the daily routine for the pharmacy technician, such as data entry for the patient profile, submitting insurance claims, and dispensing of the appropriate medications.
  • Presents interactions with various patients and health care providers such as the non-English speaking customer, the difficult customer, or the angry physician.
  • Applies problem solving common issues, such as the denial of an insurance claim, a busy pharmacy with multiple customers, and compounding.
  • Soft skills, such as customer interaction, and hard skills, such as completion of a patient profile and fulfillment of a prescription, are fully integrated to make this a complete learning experience.
The Scenarios:
Tutorial.
The Non-English Speaking Customer.
Claim Denial: Generic Required.
Inventory Management.
Managing Difficult Personalities.
Compounding.
Claim Denial: Request for Exception.