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Therapeutic Communication for Health Care Professionals 4th Edition

Carol D. Tamparo | Wilburta (Billie) Q. Lindh

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  • MindTap

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Instant Access to the full, mobile-ready textbook combined with superior online learning tools

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Starting at $184.95

MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305574648
  • ISBN-13: 9781305574649
  • Bookstore Wholesale Price $149.00
  • RETAIL $149.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337195375
  • ISBN-13: 9781337195379
  • Bookstore Wholesale Price $139.00
  • RETAIL $184.95

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  • ISBN-10: 1337423203
  • ISBN-13: 9781337423205
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  • ISBN-10: 1305574613
  • ISBN-13: 9781305574618
  • Bookstore Wholesale Price $129.00
  • RETAIL $171.95

Overview

THERAPEUTIC COMMUNICATION FOR HEALTH CARE PROFESSIONALS, Fourth Edition, offers students a guide to patient interactions. Developed to help them communicate effectively, ease patient anxiety, increase compliance, and enhance interactions, content discusses responses to stressful situations, as well as techniques for improvement. Every chapter starts with a case study, then reinforces communication strategies with more practice cases, boxed features, role-play exercises, and questions. Whether faced with end-of-life situations, substance-abuse, mental illness, or any number of stressful scenarios, students will develop an arsenal of soft skills for helping patients cope.

Carol D. Tamparo,

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Wilburta (Billie) Q. Lindh, Highline Community College

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

MindTap® is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap.

  • Time-Saving Tools: Easy access to the Instructor Companion Website provides an Instructor’s Manual with additional case studies, lesson plans, and answers to chapter activities, as well as customizable PowerPoint® presentations and Cengage Learning Testing Powered by Cognero®.
  • Hands-On Practice: Case studies, examples, and highlighted techniques for effective communication prepare readers to work in a variety of settings with a diverse set of clients.
  • Early Engagement: A case study at the start of every chapter asks readers to consider some of the challenges health care professionals face, and offers insights and solutions to help manage them.
  • Bold Direction: Bolded key terms throughout the text help readers remember the concepts that matter while a thorough glossary defines them and serves as a go-to study reference.
  • Critical Pause: “Stop and Consider” questions and end-of-chapter activities offer readers opportunities to think about situations and problems, and then apply effective therapeutic communication strategies.

Therapeutic Communication for Health Care Professionals

TABLE OF CONTENTS

1. Therapeutic Communication.
2. Multicultural Therapeutic Communication.
3. Therapeutic Communication in Complementary Medicine.
4. The Helping Interview.
5. The Therapeutic Response Across the Life Span.
6. The Therapeutic Response to Stressed, Anxious, and Fearful Clients.
7. The Therapeutic Response to Angry, Aggressive, Abused, or Abusive Clients.
8. The Therapeutic Response to Depressed and/or Suicidal Clients.
9. The Therapeutic Response to Clients with Substance-Related and Addictive Disorders.
10. The Therapeutic Response to Clients with Life-Altering Illness.
11. The Therapeutic Response to Clients Experiencing Loss, Grief, Dying, and Death.
Appendix A: Theories of Growth and Development.
Appendix B: Defense Mechanisms.

Training and Support

At Cengage, our top priority is taking care of you and your students and making sure that you have a successful experience with our products. Your personalized support team will consult with you to help you find the best solution to address your specific course goals, and once you’ve found that solution, will work with you to build your course and design a customized training and development program to ensure you and your students are ready to hit the ground running.

Learn More

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Instructor’s Companion Web Site

ISBN: 9781305574700
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint® presentations that coordinate with chapters in the text, an instructor’s manual, solutions, test banks, and other resources that help streamline course preparation and administration.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305574755
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere. Include your own favorite test questions, create multiple test versions in an instant, and deliver tests from your LMS, classroom, or wherever you want.