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Procedures & Theory for Administrative Professionals 7th Edition

Karin Stulz, Kellie A. Shumack, Ph.D., Patsy Fulton-Calkins

  • Published
  • Previous Editions 2009, 2004, 2000
  • 480 Pages

Overview

PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION prepares students seeking entry-level assistant positions or who are transitioning to a job with greater responsibility. Instruction and activities target new technology and build communication and human relation skills. Emphasis on critical thinking, creative problem solving, and professional development prepare students for challenges they will face in today's global market place. The seventh edition has been reorganized to offer more thorough coverage of key topics ranging from new technologies, the changing workplace, leadership, and personal finance. This text is packed with professional pointers, technology, and practical activities that prepare students for success in today's global workplace.

Karin Stulz, Northern Michigan University

Karin Stulz has extensive experience in the administrative professional field. Her career at Northern Michigan University began with a variety of full-time administrative professional positions. Karin is now the Assistant Professor-Office Information Systems at Northern Michigan University.

Kellie A. Shumack, Ph.D., Auburn University, Montgomery

Kellie A. Shumack is an associate professor of instructional technology and a department head in the College of Education at Auburn Montgomery. She has worked as an administrative assistant and has taught at the secondary, community college, and university levels. Kellie has designed numerous college courses in both the online and face-to-face environments. She has authored multiple peer-reviewed journal articles, two textbooks, and several book chapters, and she has presented at over 40 professional conferences. Kellie was awarded the 2012 Auburn Montgomery College of Education Excellence in Teaching Award, received the 2010 Delta Pi Epsilon Outstanding Doctoral Research Award, and maintains a certificate to teach online courses at the postsecondary level.

Patsy Fulton-Calkins, University of North Texas

Dr. Patsy J. Fulton-Calkins’ experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who’s Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.
  • 21st CENTURY SKILLS feature builds critical thinking, problem solving, and collaboration skills that are vital to successful interactions on the job. These skills are applied in activities in leadership, project management, brainstorming, and more.
  • COMPLETELY REORGANIZED TABLE OF CONTENTS. This overhaul provides a stronger logical flow and reduces overlap of topics.
  • RECORDS MANAGEMENT topics are now organized in two chapters, giving greater coverage of concepts.
  • EMPHASIS ON RELEVANT TOPICS. Issues affecting administrative professionals such as self-management, networking, changing workplace roles and responsibilities, job outlook and opportunities, and setting and achieving goals.
  • GLOBAL COMMUNICATION CHAPTER EMPHASIZES TECHNOLOGY. Changes in processes and technology impact professionals at work today.
  • COVERAGE OF CURRENT TECHNOLOGY. This edition includes up-to-date coverage of contemporary technology such as wikis, blogs, online surveys, voicethreads and how professionals use these tools in today's office. Tech Talk features, end-of-chapter activities and Web exercises teach and apply these technologies.
  • END-OF-CHAPTER ACTIVITIES. A wide variety of practical activities emphasize communication, workplace skills and building relationships.
  • CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook.
  • Concepts in each chapter are reinforced with meaningful end-of-chapter activities and interactive Web activities.
  • PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 7TH EDITION features practical, real-world learning activities tied directly to critical thinking, team-building, communication, and technology skills.
Part I: THE DYNAMIC WORKPLACE.
1. The Workplace - Constantly Changing.
2. Your Professional Image.
3. Workplace Teams.
Part II: WORKFORCE BEHAVIORS.
4. Self-Management.
5. Ethical Theories and Behaviors.
6. Leadership.
7. Customer Service.
Part III: COMMUNICATION ESSENTIALS.
8. Written Communication.
9. Verbal Communication and Presentations.
10. Global Communication - Technology and Etiquette.
Part IV: RECORDS AND FINANCIAL MANAGEMENT.
11. Records Management.
12. Managing Electronic Records.
13. Personal Finance and Investment Strategies.
Part V: PROFESSIONAL RESPONSIBILITIES AND GROWTH.
14. Event Planning.
15. Travel Arrangements.
16. Workplace Mail and Copying.
17. Job Search and Advancement.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1133897878
  • ISBN-13: 9781133897873
  • STARTING AT $16.99

  • ISBN-10: 111157586X
  • ISBN-13: 9781111575861
  • Bookstore Wholesale Price $114.50
  • RETAIL $151.95

"The 21st Century Skills feature is extremely helpful . . . and not just for students."

"The Global Communication chapter … offers a lot of information to generate good class discussions."

"The Tech Tools activity is a great use of the chapter content. I particularly liked the section on soft skills and the assignments relative to communication and making introductions. Also liked the information about international business customs and etiquette, which is more important than many students may realize."

"This assignment gets students thinking toward a career rather than just an initial job by creating a permanent portfolio of their work."

"Excellent end-of-chapter activities; so many to pick from. Thank you!"

"Tech Talk, 21st Skills, and Professional Pointers really set this book apart from other books. Good discussion points are in these features. Nice work!"

"The Professional Pointers are right to the point, and very easy to comprehend."

"This chapter was filled with great information that is needed for our future workers. I feel that the activities at the end of the chapter are more than enough for students to gain practical and motivating experience."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Cengage Learning Testing, powered by Cognero Instant Access

ISBN: 9781305119253
Cengage Learning Testing Powered by Cognero is a flexible, online system that allows you to: author, edit, and manage test bank content from multiple Cengage Learning solutions; create multiple test versions in an instant; deliver tests from your LMS, your classroom or wherever you want.

Records Management Simulation

ISBN: 9781305119178
Records Management Simulation provides realistic activities for filing and retrieval of both physical and electronic records in a business environment. Rules are compatible with ARMA International guidelines. This set of practical learning materials consists of 13 filing jobs in which students practice physical document filing in alphabetic, subject, consecutive numeric, terminal-digit numeric, and geographic filing systems as well as requisition/charge-out and transfer procedures. A data CD includes report sheets to be filled out by students after they complete each job, finding test forms, simulated e-mail messages, and files for use with database applications.

FOR STUDENTS

Records Management Simulation

ISBN: 9781305119178
Records Management Simulation provides realistic activities for filing and retrieval of both physical and electronic records in a business environment. Rules are compatible with ARMA International guidelines. This set of practical learning materials consists of 13 filing jobs in which you can practice physical document filing in alphabetic, subject, consecutive numeric, terminal-digit numeric, and geographic filing systems as well as requisition/charge-out and transfer procedures. A data CD includes report sheets to fill out after you complete each job, finding test forms, simulated e-mail messages, and files for use with database applications.