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Overview

Designed as a capstone for a post-secondary office procedures course, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e prepares students for success in today's dynamic workplace. Administrative professionals must be able to adjust to a diversified workforce with emerging technologies and be prepared to function in an expanding and global marketplace. This text equips users to handle whatever workplace challenges may come their way by providing instruction and activities directed toward technology, communication, and human relations. Its emphasis on critical thinking, creative thinking, and lifelong learning provides readers with opportunities for unique solutions and ideas. The sixth edition includes a host of new topics, ranging from business etiquette and e-commerce to globalization and security, and is packed with career tips, professional points, and critical-thinking activities. Both comprehensive and practical, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e is an excellent resource for students seeking entry-level assistant positions, preparing for promotion opportunities, or transitioning to a job of greater responsibility.

Patsy Fulton-Calkins, University of North Texas

Dr. Patsy J. Fulton-Calkins’ experience in the field is extensive. Her past experience in the workplace includes working as an administrative professional for large corporations for six years. Early in her career, she completed the CPS certification. Her teaching experience includes over 13 years at the university, community college, and high school levels. In addition to her teaching experience, she has worked as an administrator in the following positions: • Chancellor of Oakland Community College (the chief executive officer), Oakland County, Michigan • President of Brookhaven College, Dallas, Texas • Vice-President of Instruction at El Centro College and Cedar Valley College, Dallas, Texas • Division Chairperson of Business and Social Science, Cedar Valley College, Dallas, Texas Her present position includes working with Tom Monaghan Associates, Inc. as a senior consultant in institutional advancement work with clients across the United States. Additionally, she is an adjunct professor at the university level. Her educational credentials include a B.B.A., an M.B.Ed., and a Ph.D. Honors include Outstanding Alumnus, University of North Texas; Transformational Leader in Community Colleges; Who’s Who in America, Outstanding Woman in Management; Paul Harris Fellow of Rotary International; Beta Gamma Sigma, National Honorary Business Fraternity; and Piper Professor.

Karin Stulz, Northern Michigan University

Karin Stulz has extensive experience in the administrative professional field. Her career at Northern Michigan University began with a variety of full-time administrative professional positions. Karin is now the Assistant Professor-Office Information Systems at Northern Michigan University.
  • New and improved cases and projects feature new topical issues such as: business etiquette, confidentiality/security, e-Commerce, electronic file management, e-portfolio, globalization, identity theft, medical and legal topics, PDA, project management, synchronizing with MICROSOFT Outlook, smart phones, professional image, and MICROSOFT WINDOWS Vista.
  • A new chapter entitled "Professional Image" teaches students the proper way to present and conduct themselves in a business environment.
  • A new chapter on customer service has been added to stress the significant role that customer service plays in the success of an organization.
  • Additional career planning tools provide even more resources to help students prepare for today's workplace.
  • Ensuring learners get the most from the text, PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS, 6e is organized around an integrated learning system that emphasizes learning activities tied directly to goals; critical thinking and team-building activities; and technical skills.
  • The student CD includes additional activities that give learners hands-on practice, as well as model documents that illustrate what students can expect to encounter in a real office.
  • The use of technology is incorporated into each chapter through Web activities.
  • Integrated throughout the text, coverage of soft skills "rounds out" the office education process, helping students become proficient in this critical area.
  • Insightful coverage of anger management includes tips on making managing anger a part of everyday behavior.
Part I: THE WORKPLACE.
1. The Workplace -- Constantly Changing.
2. Workplace Team and Environment.
3. Virtual Assistant.
Part II: WORKFORCE BEHAVIORS.
4. Your Professional Image.
5. Anger, Stress, and Time Management.
6. Ethical Theories and Behaviors.
Part III: COMMUNICATION ESSENTIALS.
7. Written Communications.
8. Verbal Communications and Presentations.
9. Customer Service.
Part IV: TECHNOLOGY BASICS.
10. Technology Update.
11. Workplace Mail and Copying.
12. Telecommunications--Technology and Etiquette.
Part V: RECORDS AND FINANCIAL MANAGEMENT.
13. Managing Paper and Electronic Records.
14. Financial Analyses -- Organizational and Personal.
Part VI: MEETINGS AND TRAVEL.
15. Event Planning.
16. Travel Arrangements.
Part VII. CAREER ADVANCEMENT.
17. Job Search and Advancement.
18. Leadership Theories and Behaviors.
Reference Guide.
Glossary.
Index.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1133467083
  • ISBN-13: 9781133467083
  • STARTING AT $17.49

  • ISBN-10: 0538730528
  • ISBN-13: 9780538730525
  • Bookstore Wholesale Price $125.50
  • RETAIL $166.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Instructor's Resource CD-ROM

ISBN: 9781111581879

CourseMate with Career Transitions 2.0 Instant Access for Technology and Procedure

ISBN: 9781111957889
Cengage Learning's CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Watch student comprehension soar as your class works with the printed textbook and the textbook-specific website. CourseMate goes beyond the book to deliver what you need! CourseMate for PROCEDURES AND THEORY FOR ADMINISTRATIVE PROFESSIONALS includes an interactive eBook and interactive teaching and learning tools including: Quizzes, Flashcards, Videos, Chapter Audio Commentary from the authors and Tech Tools. Also included is Engagement Tracker, a first-of-its-kind tool that monitors student engagement in the course. This Instant Access Code can be purchased at www.cengagebrain.com.

FOR STUDENTS

CourseMate with Career Transitions 2.0 Instant Access for Technology and Procedure

ISBN: 9781111957889
Cengage Learning's CourseMate brings course concepts to life with interactive learning, study, and exam preparation tools that support the printed textbook. Maximize your course success with the integrated eBook and chapter-specific learning tools that include flashcards, quizzes, videos, and more in your CourseMate. Key Features: Interactive eBook, Engagement Tracker, Learning Objectives, Tutorial Quizzes, Glossary and Flashcards, and Web Links and References.