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OM 6th Edition

David Alan Collier | James R. Evans

  • Published

Available With :

  • 4LTR Online

Standalone Digital Access — Ultimate Value

Instant Access to the full, mobile-ready textbook combined with superior online learning tools

Product Details

Starting at $85.00

4LTR Online
4LTR Press Online offers an affordable online textbook with flashcards, quizzes, and other study tools accessible from phones, tablets, and laptops.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305664434
  • ISBN-13: 9781305664432
  • Bookstore Wholesale Price $85.00
  • RETAIL $85.00

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1305664795
  • ISBN-13: 9781305664791
  • Bookstore Wholesale Price $63.75
  • RETAIL $85.00

Overview

Created after exhaustive research into students’ workflows and preferences, OM6 from 4LTR Press combines an easy-reference paperback with chapter review cards and an innovative online experience, all at an affordable price. Now students can explore this streamlined introduction to the concepts, techniques, and applications of contemporary operations management anywhere, anytime with OM Online. New StudyBits™ enable students to study effectively and monitor progress. Revised OM6 content includes a new integrative case and new coverage of value chain networks and supply chain design, management and logistics. OM Online engages students of all learning styles while instructor resources integrate seamlessly with your course.

David Alan Collier, Florida Gulf Coast University

David A. Collier is the Alico Chair of Operations Management in the Lutgert College of Business at Florida Gulf Coast University. He holds a B.S. in Mechanical Engineering, an M.B.A. from the University of Kentucky, and a Ph.D. in Production and Operations Management from The Ohio State University. Dr. Collier has authored five books on service and operations management and is the recipient of numerous awards for outstanding journal articles. He has also written and published eight invited book chapters, has seen seven of his cases reprinted in major marketing and operations management textbooks, and has more than 80 referenced publications. A 2004 citation review found that more than 250 journal articles have referenced Dr. Collier's research. Dr. Collier served on the 1991 and 1992 Board of Examiners for the Malcolm Baldrige National Quality Award, and he has worked with organizations such as AT&T, J.P. Morgan Chase Bank, Child Health Corporation of America, Emery Worldwide, Motorola, John Glenn Institute at The Ohio State University, and the United States Postal Service. He served as faculty leader for a Six Sigma Black Belt Blended (Clicks and Bricks) Executive Program at the Fisher College of Business and has taught in the Executive M.B.A. program at the University of Warwick in England and several other international programs. His current research interest is sports analytics.

James R. Evans, University of Cincinnati

James R. Evans is a professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His served as president of the Decision Sciences Institute 1997–1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, the American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented “for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management.”

4LTR Press Online allows students to study how and when they want with easy exploration of the content anywhere−including on a smartphone! Using the innovative StudyBoard, students can collect notes and StudyBits™ throughout the product and personalize their study time.

Learn about 4LTR Press!
  • The result of exhaustive research and thorough understanding of student workflow and learning styles, every 4LTR Press solution comes complete with an engaging print textbook, tear-out review cards, and an interactive digital solution with study tools and the full text narrative. Students have their choice of format -- print with online, print only, or online only -- all at the same affordable price.
  • Concise yet comprehensive chapters in a modern design present content in a more engaging and accessible format that increases the number of students who read the chapter without minimizing coverage for your course.
  • Tear-Out Review Cards at the back of the Student Editions equip students with a portable study tool containing all of the pertinent information they need to prepare for class and tests.
  • All OM6 Chapters include a new integrative case with a total of 36 questions. Additional instructor resources -- including Excel templates and Data Sheets -- are available at OM6 Online. In addition, six online-only supplemental chapters offer options for an even deeper dive into operations management.

OM with Online

TABLE OF CONTENTS

1. Operations Management and Value Chains.
Operations Management. OM in the Workplace. Understanding Goods and Services. The Concept of Value. Customer Benefit Packages. Value Chains. Value Chain Frameworks. OM: A History of Change and Challenge. Key Challenges.
2. Measuring Performance in Operations and Value Chains.
Types of Performance Measures. Analytics in Operations Management. Designing Measurement Systems in Operations. Models of Organizational Performance.
3. Operations Strategy.
Gaining Competitive Advantage. Understanding Customer Wants and Needs. Evaluating Goods and Services. Competitive Priorities. OM and Strategic Planning. A Framework for Operations Strategy.
4. Technology and Operations Management.
Understanding Technology in Operations. Technology in Value Chains. Benefits and Challenges of Technology. Technology Decisions and Implementation.
5. Goods and Service Design.
Designing Goods and Services. Customer-Focused Design. Designing Manufactured Goods. Service-Delivery System Design. Service-Encounter Design. An Integrative Case Study of LensCrafters.
6. Supply Chain Design.
Global Supply Chains. Supply Chain Design Trade-Offs. A Global Supply Chain: Inditex/Zara. Location Decisions. Supply Chain Optimization.
7. Process, Selection, Design, and Analysis.
Process Choice Decisions. The Product-Process Matrix. The Service-Positioning Matrix. Process Design. Process Analysis and Improvement. Process Design and Resource Utilization.
8. Facility and Work Design.
Facility Layout. Designing Product Layouts. Designing Process Layouts. Workplace and Job Design.
9. Forecasting and Demand Planning.
Forecasting and Demand Planning. Basic Concepts in Forecasting. Statistical Forecasting Models. Regression as a Forecasting Approach. Judgmental Forecasting. Forecasting in Practice.
10. Capacity Management.
Understanding Capacity. Capacity Measurement in Operations. Long-term Capacity Strategies. Short-term Capacity Management. Theory of Constraints.
11. Managing Inventories in Supply Chains.
Understanding Inventory. Inventory Characteristics. ABC Inventory Analysis. Managing Fixed-Quality Inventory Systems. Managing Fixed-Period Inventory Systems. Single-Period Inventory Model.
12 Supply Chain Management and Logistics.
Managing Supply Chains. Logistics. Risk Management in Supply Chains. Supply Chains in e-Commerce. Measuring Supply Chain Performance. Sustainability in Supply Chains.
13. Resource Management.
Resource Planning Framework for Goods and Services. Aggregate Planning Options. Strategies for Aggregate Planning. Disaggregation in Manufacturing. Capacity Requirements Planning.
14. Operations Scheduling and Sequencing.
Understanding Scheduling and Sequencing. Scheduling Applications and Approaches. Sequencing. Applications of Sequencing Rules. Schedule Monitoring and Control. Vehicle Routing and Scheduling.
15. Quality Management.
Understanding Quality. Influential Leaders in Modern Quality Management. The GAP Model. ISO 9000:2000. Six Sigma. Cost-of-Quality Measurement. The “Seven QC Tools.” Other Improvement Strategies.
16. Quality Control and SPC.
Quality Control Systems. Statistical Process Control and Variation. Constructing Control Charts. Practical Issues in SPC Implementation. Process Capability.
17. Lean Operating Systems.
Principles of Lean Operating Systems. Lean Tools and Approaches. Lean Six Sigma. Lean Manufacturing and Service Tours. Just-in-time Systems.
18. Project Management.
The Scope of Project Management. Techniques for Planning, Scheduling and Controlling Projects. Time/Cost Trade-Offs. Uncertainty in Project Management.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Instructor's Website

ISBN: 9781305671249
Everything you need for your course in one place! This collection of book-specific lecture and class tools is available online via www.cengage.com/login. Access and download PowerPoint presentations, images, instructor’s manual, and more.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305667853
Cengage Learning Testing Powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want. Every question has undergone a series of accuracy checks and anti-piracy reviews, as well as a multi-point inspection to remove weak question options (e.g., all answers are correct), sharpen ambiguous questions, and ensure balanced coverage of major course concepts, difficulty levels, and Bloom’s Taxonomy. The test bank questions form the basis for the assessments in the OM Online product and are different from the Practice Quizzes available for students.