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Overview

This DVD series is a primary supplement to Milady’s core disciplines: Cosmetology, Nail Technology, Esthetics and Barbering. The perfection of soft skills is a vital factor for a professional to succeed. Mastering skills such as how to relate with clients, coworkers and managers, how to manage personal feelings and preferences at work and how to successfully make the transition from the school setting to the work environment are every bit as vital as knowing how to perform practical services. This product was designed to answer the salon owner’s complaints that while new cosmetologists they will employ may be technically sound; many lack basic business, professional and communication skills necessary. This product is designed specifically for instructors to use as an education tool throughout the program, and students who want to view the material individually for a better understanding of what they will face when they enter into job market.

Milady,

The Premier Source for Education Resources in Cosmetology, Esthetics, Barbering, Nail Technology, Makeup, Massage Therapy, Salon & Spa Management and Business Training. Serving the Beauty and Wellness Industry since 1927.
  • Presents real-life scenarios set in a contemporary salon.
  • Diverse characters are modern in their needs, attitudes and work styles so viewers will easily relate to one or more of them.
  • Explores a wide variety of relationships within the salon culture from stylists and clients to the interpersonal relationships of managers and coworkers.
  • Connects real life scenarios with theoretical principles to help viewers retain the concepts presented.
  • Excellent illustrations lead to a clearer understanding of key concepts.
  • Dialog is clear, concise and true to life.
  • Contains English and Spanish subtitles.
  • Viewer has the option of an English or Spanish voice-over.
  • Provides nearly three hours of content.
Ethics/Honesty/Respect/Confidentiality
Salon Management/Front Desk Management
Client Retention Strategies
Marketing/Retailing/Promotions
Inventory Essentials
Scheduling/Time Management
Phone and Personal Communications/Etiquette
Effective Verbal/Non-verbal Communications/Listening Skills
Team Building
Professionalism/Tools for Success
Interviewing Skills/Resume Preparation/Personal Appearance/Hygiene
Co-worker/Manager relations/communications/Teamwork
Communications with difficult/unhappy clients
Dealing with vendors/sales people who call on salon accounts
Self Motivation

Soft skills are very important. If our school purchased this series I would use it.

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Milady's Soft Skills: Interpersonal Skills for the Beauty Industry

ISBN: 9781401899400
This DVD series is a primary supplement to Milady’s core disciplines: Cosmetology, Nail Technology, Esthetics and Barbering. The perfection of soft skills is a vital factor for a professional to succeed. Mastering skills such as how to relate with clients, coworkers and managers, how to manage personal feelings and preferences at work and how to successfully make the transition from the school setting to the work environment are every bit as vital as knowing how to perform practical services. This product was designed to answer the salon owner’s complaints that while new cosmetologists they will employ may be technically sound; many lack basic business, professional and communication skills necessary. This product is designed specifically for instructors to use as an education tool throughout the program, and students who want to view the material individually for a better understanding of what they will face when they enter into job market.

FOR STUDENTS

Milady's Soft Skills: Interpersonal Skills for the Beauty Industry

ISBN: 9781401899400
This DVD series is a primary supplement to Milady’s core disciplines: Cosmetology, Nail Technology, Esthetics and Barbering. The perfection of soft skills is a vital factor for a professional to succeed. Mastering skills such as how to relate with clients, coworkers and managers, how to manage personal feelings and preferences at work and how to successfully make the transition from the school setting to the work environment are every bit as vital as knowing how to perform practical services. This product was designed to answer the salon owner’s complaints that while new cosmetologists they will employ may be technically sound; many lack basic business, professional and communication skills necessary. This product is designed specifically for instructors to use as an education tool throughout the program, and students who want to view the material individually for a better understanding of what they will face when they enter into job market.