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With a focus on quality training and reducing medication errors, MEDICATION SAFETY: DISPENSING DRUGS WITHOUT ERROR is an essential text for anyone planning a career as a pharmacy technician. This practical guide to pharmacy systems incorporates the theory of continuous quality improvement into every chapter and identifies where risk of error can be found and how plans can be developed and used to reduce those risks. It also covers the most neglected areas of pharmacy quality programs – monitoring the program after it is in place and determining its effectiveness. Throughout the text, points are illustrated with cases and events from actual claims against pharmacies. Drawing from his expertise in medical and pharmacy malpractice, the author gives students a comprehensive overview of the role of pharmacy technicians and pharmacists in today's rapidly changing practice of pharmacy.
- Provides a clear presentation of the elements of a continuous quality improvement (CQI) system.
- Illustrates points by discussing professional liability claims against pharmacies from the files of Pharmacists Mutual Insurance Company and from lawsuits against pharmacists from across the nation.
- Contains graphs and charts showing professional pharmacy claims.
- Includes useful charts and tools that can be used in a pharmacy to develop and monitor CQI programs.
- Discussion of the newest tools, including robots and spectrographic technology.
2. The Role of the Pharmacy Technician in Reducing Medication Errors.
3. The Pharmacist's Role in Reducing Medication Errors.
4. Prescription Workflow, the Basics.
5. Identify the Risks: Determining Where Mistakes Could be Made in the System?
6. Best Practices & Other Tools: Practices to Reduce the Risk of Errors.
7. Refining the Workflow.
8. Training for Quality: Making it Work.
9. Monitoring & Learning from Mistakes: The Last Step in Quality.
10. Role of the Patient in Preventing Medication Errors.