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This book introduces students to the theory and practice of managerial and leadership functions, with a practical approach that provides important guidelines for working within agencies. The authors address important topics germane to management and administration, including evidence-based and empirically supported practice, challenges of management, environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence. To help illustrate specific issues, the authors have included case examples throughout the text. In addition, a new running case set at the Grandview Community Center helps students see each issue more clearly because it takes place against the backdrop of a single setting. Reflection questions encourage students to consider how they would handle the scenario.
- NEW This edition has been thoroughly updated and expanded to include important issues facing today's human service administrators and managers, including increased use of evidence-based practice as applied to program design and management processes.
- NEW The authors have added more real-life examples throughout the text, all based on ideas and suggestions provided by more than fifty practicing human service managers, and drawn from multicultural and international programs.
- NEW The authors use an ongoing case of the Grandview Community Center to apply concepts in every chapter.
- NEW Competency Activities, available in the text and online, provide opportunities to reinforce their understanding and skill of important concepts.
- Group activities, designed for use in classroom small group discussions, facilitate students' ability to learn and understand concepts from their classmates' points of view.
- Because the book's authorship reflects the perspectives of both counselors and social workers, all human service managers and administrators will receive a broad introduction to management that is not limited to one point of view.
- More than fifty practicing human service managers have provided the ideas and suggestions for the text's numerous cases and examples.
- The authors address topics central to the understanding of management, including the environments of human service agencies, program design, organizational theory and design, human resources, supervisory relationships, finances, information systems, program evaluation, organizational change, leadership, and achieving and maintaining organizational excellence.
- The authors use an ongoing case of the Grandview Community Center to apply concepts in every chapter.
- Chapter-ending discussion questions and chapter summaries help readers reflect on important issues raised in the chapter.
2. The Environments of Human Service Organizations.
3. Planning and Program Design.
4. Organizational Theory for Human Service Organizations.
5. Organization Design.
6. Developing and Managing Human Resources.
7. Building Supervisory Relationships.
8. Managing Finances to Meet Program Goals.
9. Designing and Using Information Systems.
10. Evaluating Human Service Programs.
11. Leading and Changing Human Service Organizations.
12. Achieving and Maintaining Organizational Excellence.
Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.
Online Instructor's Manual
This Instructor’s Manual, available electronically via the companion website (www.academic.cengage.com/counseling/lewis) contains helpful tools to make preparing your courses easier. The Instructor’s Manual includes discussion questions, activities, and teaching goals for each chapter.