Request for consultation
Give your students a 360 degree education and a career advantage with Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace from the Illustrated Series. This text delves into the importance of effective, professional, and polite verbal communication from speaking with clients to everyday dialogue with colleagues. With the signature two-page spread format, the Illustrated Course Guides: Verbal Communication - Soft Skills for a Digital Workplace from the Illustrated Series provides reader-friendly instruction on a subject once regarded as unable to be taught within the classroom.
- Employs the Illustrated Series' reader-friendly pedagogy, providing short, focused text on key soft skills needed to succeed in a technological workplace.
- Comes with a robust Online Companion site, which is a portal to quizzes, review games, assessment tools and scenario-based projects that can be automatically graded and tracked.
- Provides timeless information about skills that make students more marketable to companies and that are necessary in the professional world.
- Complements any course with modular content that can be integrated in existing courses or used for short courses or workshops.
Unit B: Working with Customers.
Unit C: Developing Professional Telephone Skills.
Unit D: Improving Informal Communications.
Unit E: Making Formal Presentations.