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Overview

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO HARDWARE, Ninth Edition, closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-901 certification exam. The new Ninth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. The new edition features more coverage of updated hardware, security, and increased emphasis on mobile devices. Supported by a wide range of supplemental resources to enhance learning with Lab Manuals, CourseNotes, online labs and the optional MindTap that includes labs, certification test prep and interactive exercises and activities, this proven text offers students an ideal way to prepare for success as a professional IT support technician.

Jean Andrews,

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.
  • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams help students prepare for success on the 220-901 exam.
  • Increased coverage of security provides basic knowledge of information security as it becomes a growing concern for IT professionals.
  • More extensive coverage of mobile devices allow learners to know how to support and secure mobile devices.
  • Integrated coverage of notebooks/laptops in every chapter. By Chapter 2, students tear down a laptop and are building on these skills throughout the book.
  • New topics and technologies for the 220-901 exam are covered, such as updated hardware including UEFI firmware, new processors, sockets, display devices, wearable technologies, phablets and mobile device accessories, and digital security enhancements.
  • Special icons and features throughout the text make it easy to identify hardware content covered on the CompTIA A+ 220-901 certification exams allowing students to focus their efforts effectively when reviewing for the exams.
  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
  • A unique A+ Table of Contents allows students to quickly identify hardware topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
  • An extensive collection of supplemental resources to help enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.
1.First Look at Computer Parts and Tools.
2. Working Inside Desktop Computers and Laptops.
3. All About Motherboards.
4. Supporting Processors and Upgrading Memory.
5. Supporting the Power System and Troubleshooting Computers.
6. Supporting Hard Drives and Other Storage Devices.
7. Supporting I/O Devices.
8. Connecting To and Setting Up a Network.
9. Supporting Network Hardware.
10. Supporting Printers and Customizing a System.
Appendix A.Safety Procedures and Environmental Concerns.
Appendix B. Entry Points for Windows Startup Processes.
Appendix C. CompTIA A+ Acronyms
Glossary.
MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305944607
  • ISBN-13: 9781305944602
  • Bookstore Wholesale Price $100.00
  • RETAIL $100.00

Digital Access + Print — Flexible Value

Recommended and most popular

  • ISBN-10: 1337192619
  • ISBN-13: 9781337192613
  • Bookstore Wholesale Price $164.25
  • RETAIL $218.95

  • ISBN-10: 1305268881
  • ISBN-13: 9781305268883
  • Bookstore Wholesale Price $38.50
  • RETAIL $51.95

  • ISBN-10: 1305267575
  • ISBN-13: 9781305267572
  • Bookstore Wholesale Price $70.00
  • RETAIL $70.00

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1337337781
  • ISBN-13: 9781337337786
  • STARTING AT $34.49

  • STARTING AT $34.49

  • ISBN-10: 1337684368
  • ISBN-13: 9781337684361
  • Bookstore Wholesale Price $89.25
  • RETAIL $118.95

  • ISBN-10: 1305266455
  • ISBN-13: 9781305266452
  • Bookstore Wholesale Price $111.75
  • RETAIL $148.95

“I like the overall organization of the material and the inclusion of the more hands-on material in the chapters. This is basic information but it is presented in a nice order and is easy to read.”

“I think the addition of tablets/mobile devices is a large strength of the chapter and imagery is nice. Students learn with images and descriptions so I think this is done nicely.”

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access

ISBN: 9781305410350
Immerse students into a virtual company’s IT help desk with IT LabWorks. Students will practice in real-life scenarios that employ critical thinking and problem solving skills. Support tickets are assigned and will take them from the server closet and deep into this virtual company. In a maintenance ticket they must configure file and folder sharing in preparation for a new customers training. In another they will set up a high-powered workstation to be used as a test bed with several virtual machines for testing software. When end-user tickets involve troubleshooting hardware and software, students will use the CompTIA troubleshooting model. Students are free to solve a problem or task using reasoning skills; but make wrong decisions that cost time and money, they will be coached with various degrees of support. Prepare your students for the workforce with real-world practice and application.

FOR STUDENTS

IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access

ISBN: 9781305410350
Immerse students into a virtual company’s IT help desk with IT LabWorks. Students will practice in real-life scenarios that employ critical thinking and problem solving skills. Support tickets are assigned and will take them from the server closet and deep into this virtual company. In a maintenance ticket they must configure file and folder sharing in preparation for a new customers training. In another they will set up a high-powered workstation to be used as a test bed with several virtual machines for testing software. When end-user tickets involve troubleshooting hardware and software, students will use the CompTIA troubleshooting model. Students are free to solve a problem or task using reasoning skills; but make wrong decisions that cost time and money, they will be coached with various degrees of support. Prepare your students for the workforce with real-world practice and application.