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Overview

This step-by-step, highly visual text provides a comprehensive introduction to managing and maintaining computer hardware and software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-801 and 220-802 certification exams. The new Eighth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers students an ideal way to prepare for success as a professional PC repair technician.

Jean Andrews,

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.
  • Hardware and software coverage aligned to CompTIA A+ certification exam.
  • Extensive updates to reflect the new organization and content of the CompTIA A+ certification exams, helping students to prepare for success on the 220-801 and 220-802 exams.
  • Covers essential topics and techniques related to both PC hardware and software, including hardware component identification and installation, networking devices, cables and connectors, laptop hardware and features, printer types and components, operational procedures (including maintenance), customer service, operating systems, mobile devices, security, and troubleshooting.
  • Chapters have been reordered and reorganized to better reflect the needs and knowledge of today's students. Within each chapter, topics are organized to support progressive, hands-on learning; practical projects are integrated throughout; and material not relevant to current exam standards has been removed or minimized.
  • Photos, screen shots, and illustrations have been updated throughout the text to reflect current operating systems and interfaces, making it easier for students to connect chapter material to the software and hardware they will encounter in their professional careers.
  • Features coverage of new topics for the 220-801 exam, such as CPU sockets, CPU virtualization support, wireless device connections, custom configured systems, key protocols, SOHO routers, cellular network and WiMAX connections, network topologies, print servers and imaging processes, and security practices to prevent prohibited content or activity.
  • Includes topics new for the 220-802 exam, such as Microsoft® Windows® 7, installing an OS, PXE, remote network installations, local security policy, component services, tablet PC settings, cellular network connections, network card properties, client-side virtualization, mobile operating systems, network connectivity, configuring email, mobile security, synchronizing data, and troubleshooting theory and applications.
  • A unique A+ Table of Contents allows students to quickly identify topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
  • An extensive collection of supplemental resources enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.
  • Special icons and features throughout the text make it easy to identify content covered on the CompTIA A+ 220-801 and 220-802 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.
  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
1. First Look at Computer Parts and Tools.
2. Working Inside a Computer.
3. Introducing Windows Operating Systems.
4. All About Motherboards.
5. Supporting Processors and Upgrading Memory.
6. Supporting Hard Drives.
7. Installing Windows.
8. Supporting I/O and Storage Devices.
9. Satisfying Customer Needs.
10. Maintaining Windows.
11. Optimizing Windows.
12. Troubleshooting Windows and Applications.
13. Troubleshooting Hardware Problems.
14. Troubleshooting Windows Startup Problems.
15. Connecting to and Setting up a Network.
16. Networking Types, Devices, and Cabling.
17. Windows Resources on a Network.
18. Security Strategies.
19. Supporting Notebooks.
20. Mobile Devices and Client-Side Virtualization.
21. Supporting Printers.
Appendix A: History of Operating Systems.
Appendix B: Windows Vista.
Appendix C: Windows XP.
Appendix D: Creating a Standard Image.
Appendix E: Keystroke Shortcuts in Windows.
Appendix F: CompTIA A+ Acronyms.

  • ISBN-10: 1133728197
  • ISBN-13: 9781133728191
  • Bookstore Wholesale Price $38.50
  • RETAIL $51.95

  • ISBN-10: 1305211219
  • ISBN-13: 9781305211216
  • Bookstore Wholesale Price $70.00
  • RETAIL $70.00

  • ISBN-10: 1133728227
  • ISBN-13: 9781133728221
  • Bookstore Wholesale Price $70.00
  • RETAIL $70.00

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1285610881
  • ISBN-13: 9781285610887
  • STARTING AT $16.49

  • STARTING AT $64.99

  • ISBN-10: 1133135080
  • ISBN-13: 9781133135081
  • Bookstore Wholesale Price $105.25
  • RETAIL $139.95

  • ISBN-10: 1285193164
  • ISBN-13: 9781285193168
  • Bookstore Wholesale Price $149.25
  • RETAIL $198.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access

ISBN: 9781305410350
Immerse students into a virtual company’s IT help desk with IT LabWorks. Students will practice in real-life scenarios that employ critical thinking and problem solving skills. Support tickets are assigned and will take them from the server closet and deep into this virtual company. In a maintenance ticket they must configure file and folder sharing in preparation for a new customers training. In another they will set up a high-powered workstation to be used as a test bed with several virtual machines for testing software. When end-user tickets involve troubleshooting hardware and software, students will use the CompTIA troubleshooting model. Students are free to solve a problem or task using reasoning skills; but make wrong decisions that cost time and money, they will be coached with various degrees of support. Prepare your students for the workforce with real-world practice and application.

FOR STUDENTS

IT Labworks for A+ Tech Support and Service, 2 terms (12 months), Instant Access

ISBN: 9781305410350
Immerse students into a virtual company’s IT help desk with IT LabWorks. Students will practice in real-life scenarios that employ critical thinking and problem solving skills. Support tickets are assigned and will take them from the server closet and deep into this virtual company. In a maintenance ticket they must configure file and folder sharing in preparation for a new customers training. In another they will set up a high-powered workstation to be used as a test bed with several virtual machines for testing software. When end-user tickets involve troubleshooting hardware and software, students will use the CompTIA troubleshooting model. Students are free to solve a problem or task using reasoning skills; but make wrong decisions that cost time and money, they will be coached with various degrees of support. Prepare your students for the workforce with real-world practice and application.