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Overview

This practical text equips students with the fundamental information and skills needed to be effective case managers, covering such central issues as the responsibilities of case managers, the skills needed for effective case management, and the context in which case management occurs. To ensure that the book offers the most current and accurate information, the authors interviewed human service case managers nationwide about their jobs, their skills, the challenges they face, and the clients they serve. These interviews, combined with the most current research and numerous case studies, make GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 4th Edition, the most realistic and relevant text available. Available with InfoTrac® Student Collections http://gocengage.com/infotrac.

Marianne R. Woodside, University of Tennessee, Knoxville

Marianne Woodside, Professor Emerita, was affiliated with the Human Services, Mental Health Counseling, and Counselor Education programs at the University of Tennessee, Knoxville. She taught introduction to human services, case management, methods of helping, and foundations of counselor education, and supervises practicum and internship. Her primary research interests are international human services, human service education, and case management. Dr. Woodside has served on the editorial boards for Journal of Human Service Education, American Association for Counseling and Development Journal, and Tennessee Counseling Journal. Additionally, she served as vice-president of regional development and secretary of the National Organization for Human Services Education. Dr. Woodside has published a wide range of journal articles and has an extensive record of presentations at national and international meetings. Her many awards include the Distinguished Recognition Award from the Council for Standards in Human Service Education, the Professional Development Research Award from the National Organization for Human Services Education, the Helen B. Watson Outstanding Faculty Research Award, and the Educator's Hall of Honor Award. With Tricia McClam, Dr. Woodside is co-author of AN INTRODUCTION TO HUMAN SERVICES (9th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS (8th Ed.), GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT STUDENTS WANT TO KNOW. Dr. Woodside also wrote INTERNSHIP IN HUMAN SERVICES: HELPING STUDENTS FIND THEIR WAY (Sage).

Tricia McClam, University of Tennessee, Knoxville

Tricia McClam, Professor Emeritus, was affiliated with the graduate programs in Mental Health Counseling (M.S.) and Counselor Education (Ph.D.) at the University of Tennessee, Knoxville. She also taught for over 10 years in the undergraduate Human Service Program. Among the courses she taught are Cross Cultural Counseling, Formal Measurement, Basic Counseling Skills, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam has served as editor of International Education and co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education, the Dean's Award for Service, a Certificate of Appreciation from the Council for Standards in Human Service Education, and the Miriam Clubok Award from the National Organization for Human Service Education. With Marianne Woodside, Dr. McClam is co-author of INTRODUCTION TO HUMAN SERVICES (9th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS, GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT EVERY STUDENT WANTS TO KNOW.
  • This edition reflects the current state of case management, with updated references and examples, a focus on strengths-based case management, a review of technological advances, and an emphasis on collaboration that embraces family, friends, and clients as case managers.
  • A stronger emphasis on diversity in its broadest sense-ethnic, religious, gender, and lifestyle-pervades the text, reinforcing today's need to consider each case management encounter as multicultural. Guidelines on topics ranging from a culturally sensitive medical examination to considerations of culture when taking a social history provide ways that case managers may assume a multicultural stance in each case management encounter.
  • Expanding the voice of the case manager in the text, each chapter now includes a "Thriving and Surviving as a Case Manager" section. In-depth quotes about issues and challenges faced by case managers interviewed in 2012 give students a realistic picture of the day-to-day work.
  • InfoTrac® Student Collections are specialized databases expertly drawn from the Gale Academic One library. Each InfoTrac® Student Collection enhances the student learning experience in the specific course area related to the product. These specialized databases allow access to hundreds of scholarly and popular publications - all reliable sources - including journals, encyclopedias, and academic reports. Learn more and access at: http://gocengage.com/infotrac.
  • Ethical and legal perspectives now appear earlier in the text (in Chapter 4 instead of in Chapter 10), reflecting these topics' importance in case management.
  • Each chapter now includes a "Deepening Your Knowledge" case study with questions, designed to help students apply concepts to practice. In Chapters 8 and 10 the case study is embedded into the whole of the chapter, providing a continuous integration of content and practice.
  • Further supporting the book's real-world perspective, a new "Voices from the Field" feature in each chapter depicts current case management practices in the government, agencies, and private practice. Topics include culturally sensitive interviewing, OSHA guidelines for preventing workplace violence, and helper reactions to working with trauma victims.
  • A new "Want More Information?" section in each chapter asks students to conduct research on the Internet to further investigate current case management practices on a particular topic. For instance, in Chapter 11, students are encouraged to investigate natural disasters and how agencies respond to expanding human service needs.
  • The authors focus on the "how to" of gathering information, writing reports, assessing clients' progress, and seeking out resources as a client advocate.
  • Examples of case notes equip students with models for creating their own case notes as case managers.
  • Examples of case notes equip students with models for creating their own case notes as case managers.
  • Quotes from human service workers throughout the country provide insights into the realities of case management.
  • Case studies and vignettes illustrate the many ways in which the case management process is used in service delivery. A single case (Roy Roger Johnson) runs throughout Chapters 1 through 8, depicting the phases of case management: assessment, planning, and implementation. The history of a client (Sam) shows how the changing definition of case management has affected the care of clients.
  • Examples of forms used by case managers, which can be used in case management practice, are integrated throughout the text.
  • To ensure that students understand the book's main objectives and points, each chapter begins with a list of objectives and ends with summaries and review questions.
  • The text provides a realistic and current view of case management, helping beginning practitioners develop the skills they need to coordinate and provide services to a variety of populations.
  • The book emphasizes strengths-based case management, presenting students with content and skills that enable them to focus on empowerment and the whole person.
1. Introduction to Case Management.
2. Historical Perspectives on Case management.
3. Models of Case Management.
4. Ethical and Legal Perspectives.
5. The Assessment Phase of Case Management.
6. Effective Intake Interviewing Skills.
7. Service Delivery Planning.
8. Building a Case File.
9. Service Coordination.
10. Working within the Organizational Context.
11. Thriving and Surviving as a Case Manager.
Glossary.
Index.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 128568687X
  • ISBN-13: 9781285686875
  • STARTING AT $22.99

  • STARTING AT $30.49

  • ISBN-10: 1285173228
  • ISBN-13: 9781285173221
  • Bookstore Wholesale Price $144.50
  • RETAIL $191.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Online PowerPoint®

ISBN: 9781337287845
These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.

Online Test Bank

ISBN: 9781337287838
Organize your course and capture your students' attention with the resources found in the Test Bank, including multiple-choice, true/false, short-answer, and essay questions -- most with answers and page references for each chapter of the text.

Online Instructor's Manual

ISBN: 9781337287821
This detailed manual provides sample syllabi, course guidelines, in-class exercises, and chapter objectives to assist instructors in teaching the course.