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Generalist Case Management: A Method of Human Service Delivery 5th Edition

Marianne R. Woodside | Tricia McClam

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Overview

This resource gives students the information and skills to be effective case managers, covering responsibilities, competencies needed for ethical and multicultural case management, participation on teams, and engagement in advocacy and leadership. To ensure current, accurate information, the authors interviewed human service case managers about their jobs, skills, challenges, and clients. These interviews, combined with research and case studies, make GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY, 5th Edition, realistic and relevant. This product aligns with NASW case management standards and helps prepare students for earning C-SWMC certification and the HS-BCP credential.

Marianne R. Woodside, University of Tennessee, Knoxville

Marianne Woodside, Professor Emerita, was affiliated with the Human Services, Mental Health Counseling, and Counselor Education programs at the University of Tennessee, Knoxville. She taught introduction to human services, case management, methods of helping, and foundations of counselor education, and supervises practicum and internship. Her primary research interests are international human services, human service education, and case management. Dr. Woodside has served on the editorial boards for Journal of Human Service Education, American Association for Counseling and Development Journal, and Tennessee Counseling Journal. Additionally, she served as vice-president of regional development and secretary of the National Organization for Human Services Education. Dr. Woodside has published a wide range of journal articles and has an extensive record of presentations at national and international meetings. Her many awards include the Distinguished Recognition Award from the Council for Standards in Human Service Education, the Professional Development Research Award from the National Organization for Human Services Education, the Helen B. Watson Outstanding Faculty Research Award, and the Educator's Hall of Honor Award. With Tricia McClam, Dr. Woodside is co-author of AN INTRODUCTION TO HUMAN SERVICES (9th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS (8th Ed.), GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT STUDENTS WANT TO KNOW. Dr. Woodside also wrote INTERNSHIP IN HUMAN SERVICES: HELPING STUDENTS FIND THEIR WAY (Sage).

Tricia McClam, University of Tennessee, Knoxville

Tricia McClam, Professor Emeritus, was affiliated with the graduate programs in Mental Health Counseling (M.S.) and Counselor Education (Ph.D.) at the University of Tennessee, Knoxville. She also taught for over 10 years in the undergraduate Human Service Program. Among the courses she taught are Cross Cultural Counseling, Formal Measurement, Basic Counseling Skills, and Case Management. Her research broadly deals with case management in human service delivery, professional development, and international human services. Dr. McClam has served as editor of International Education and co-editor of Human Service Education, both refereed journals. Included among her professional awards are the Helen B. Watson Outstanding Faculty Research Award in the College of Education, the Dean's Award for Service, a Certificate of Appreciation from the Council for Standards in Human Service Education, and the Miriam Clubok Award from the National Organization for Human Service Education. With Marianne Woodside, Dr. McClam is co-author of INTRODUCTION TO HUMAN SERVICES (9th Ed.), AN INTRODUCTION TO HUMAN SERVICES: CASES AND APPLICATIONS, GENERALIST CASE MANAGEMENT: A METHOD OF HUMAN SERVICE DELIVERY (5th Ed.), PROBLEM SOLVING IN THE HELPING PROFESSIONS, HELPING PROCESS: ASSESSMENT TO TERMINATION, and INTERVIEWING: WHAT EVERY STUDENT WANTS TO KNOW.

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  • The text provides a realistic and current view of case management, helping beginning practitioners develop the skills they need to coordinate and provide services to a variety of populations. It emphasizes strengths-based case management, presenting content and skills that enable students to focus on empowerment and the whole person. The book also focuses on the "how to" of gathering information, writing reports, assessing clients' progress, and seeking out resources as a client advocate. Examples of case notes equip students with models for creating their own case notes as case managers.
  • Each chapter of the text builds upon the next. Understanding case management and the roles and responsibilities of the case manager becomes a dynamic process as students learn to define the concepts, understand the process from assessment to termination, and study the context in which the work takes place.
  • Throughout the text, quotes from interviews with case managers illustrate aspects of the case management process and ways chapter concepts occur within a service delivery context. The practitioners represented in the text reaffirm the use of case management in a variety of settings (e.g., education, vocational rehabilitation, child and family services, mental health, corrections, substance abuse) and with various populations (e.g., aging, veterans, homeless, children and youth, and the mentally ill).
  • Each chapter includes multiple vignettes and case examples to expand student understanding of the concepts introduced. For example, Chapter 6 describes "Pops" Bellini's report of his mental status exam. In Chapter 7, Tom Rozanski interviews Jonathan Douglass, a youth involved in the criminal justice system. Readers meet Rube Manning, an adult parolee attempting to integrate into society after release from prison, in Chapter 9. In Chapter 11, Carlotta Sanchez begins working as a case manager for the Sexual Assault Crisis Center in a city of 400,000.
  • Each chapter includes a case study (either embedded throughout the chapter or presented at the end of the chapter) designed to help students apply concepts to practice. Questions at the end of each case study guide student learning.
  • Voices from the Field features show students how text material relates to current case management practices in government, agencies, and private practice. For example, Chapter 3 introduces the Reach to Recovery International Network, whose mission is to "improve the quality of life for women with breast cancer and their families." In Chapter 4, the authors include the Occupational Safety and Health Administration (OSHA) Guidelines for Preventing Workplace Violence for Health Care and Social Service Workers.
  • A Want More Information? section in each chapter targets one concept and provides ways that students may further investigate the most current practices in case management. For example, Chapter 3's feature asks students to search such terms as "case management roles" and "case management responsibilities." Chapter 9's section focuses on social history formats used in the state of North Carolina.
  • Organizational and study materials frame the content in each chapter. These include chapter-opening learning objectives, a chapter summary, key terms, and review questions.

Generalist Case Management: A Method of Human Service Delivery

TABLE OF CONTENTS

Part I: INTRODUCTION TO CASE MANAGEMENT.
1. Introduction to Case Management.
2. Historical Perspectives on Case Management.
3. Methods of Delivering Case Management Services.
4. Ethical and Legal Perspectives.
5. Working with Diverse Populations.
Part II: THE CASE MANAGEMENT PROCESS.
6. The Assessment Phase of Case Management.
7. Effective Intake Interviewing Skills.
8. Service Delivery Planning.
9. Building a Case File.
10. Service Coordination.
Part III: WORKING WITHIN THE SOCIAL SERVICE DELIVERY SYSTEM.
11. Working within the Organizational Context.
12. The Case Manager's Professional Growth and Development.
Appendix.
Glossary.
Index.

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Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Online PowerPoint®

ISBN: 9781337287845
These vibrant Microsoft® PowerPoint® lecture slides for each chapter assist you with your lecture by providing concept coverage using images, figures, and tables directly from the textbook.

Online Test Bank

ISBN: 9781337287838
Organize your course and capture your students' attention with the resources found in the Test Bank, including multiple-choice, true/false, short-answer, and essay questions -- most with answers and page references for each chapter of the text.

Online Instructor's Manual

ISBN: 9781337287821
This detailed manual provides sample syllabi, course guidelines, in-class exercises, and chapter objectives to assist instructors in teaching the course.