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EXPLORING MARKETING RESEARCH, 11E, provides a thorough guide to the design, execution, analysis, and reporting of marketing research to support effective business decisions. The text prepares students to approach marketing research from a management perspective rather than as hands-on practitioners, providing valuable business context while introducing both traditional research methods, such as designing questionnaires, and the latest technological advances, including current data collection devices, data analysis tools, practical approaches to data analytics, and the impact of social media and artifactual online data. In addition to updates based on recent trends and technology, the new 11th Edition features an increased emphasis on ethical and international issues, reflecting their growing importance in modern marketing research.
- The 11th edition features expanded coverage of big data, including ethical and privacy issues, current technologies relevant to finding and storing data, and methods to leverage stored and analyzed data to develop predictive marketing analytics and drive effective marketing practices.
- The text now employs a more concise approach to marketing research fundamentals, creating a clear distinction between coverage of essential principles and more detailed analytical material to help students build knowledge and skills related to analyzing data.
- Increased coverage of analytical tools--including multivariate analysis procedures--provides a strong grounding in practices and processes students are likely to encounter in today's business environment.
- The Qualtrics Research Suite survey software facilitates online surveys and data collection with its powerful research tool—included with every new copy of Babin and Zikmund. For more information, visit www.qualtrics.com/cengage.
- Each chapter opens with a story relevant to upcoming material, and most are new to the 11th Edition. Many chapter-opening vignettes involve famous brands and companies students are likely to know, while others focus on "slice of life" stories describing a businessperson's struggle to make smart decisions based on effective research.
- Strong coverage of qualitative research is included to reflect the growing importance of phenomenology, grounded theory, ethnography, case study approaches, and qualitative Internet research, including artifactual data collected on social networking web sites, company chat rooms, blogs, Twitter, and more.
- Survey This! features invite students respond to online questionnaires using Qualtrics software, providing firsthand exposure to survey construction and the ways research hypotheses are addressed, as well as opportunities to use real survey data to answer research questions. Students also get access to Qualtrics to design their own questionnaires.
- Each chapter contains a Tips of the Trade feature with advice related to the current stage of the research process. Tips address practical considerations such as interview length, question wording, interviewer involvement, sample size requirements, guides for data reliability and validity, and testing hypotheses using inferential statistics.
- Boxed material, chapter objectives, and end-of-chapter materials are presented in a simple, engaging form that allows students to focus on important information. Highlights include Research Snapshots that provide detailed examples of real marketing research and explore its ethical aspects, learning objectives to help guide reading and study, and a focus on practical statistical applications rather than intensive statistical theory.
- JMP software from SAS Institute is an easy to use, point-and-click, data analysis and visualization software for Windows and Mac. Used by many leading consumer products companies across the globe, 24-month access of JMP Student Edition is included with every new copy of Babin and Zikmund. For more information, visit www.jmp.com/se.
1. The Role of Marketing Research.
2. Harnessing Big Data into Better Decisions.
3. The Marketing Research Process.
4. The Human Side of Marketing Research: Organizational and Ethical Issues.
Part II: DESIGNING RESEARCH STUDIES.
5. Qualitative Research Tools.
6. Secondary Data Research in a Digital Age.
7. Survey Research.
9. Conducting Marketing Experiments.
Part III: MEASUREMENT.
10. Measurement and Attitude Scaling.
11. Questionnaire Design.
Part IV: SAMPLING AND STATISTICAL THEORY.
12. Sampling Designs and Sampling Procedures.
13. Big Data Basics: Describing Samples and Population.
Park V: BASIC DATA ANALYTICS.
14. Basic Data Analysis.
15. Testing for Differences between Groups and for Predictive Relationships.
16. Communicating Research Results.
Part VI: MARKETING ANALYTICS TOOLS.
17. Beyond the Basics in Basic Data Analysis.
18. Advanced Topics in Linear Analytics.
19. Testing Hypotheses with GLM Procedures.
20. Introducing Multivariate Data Analysis.
21. Multivariate Data Analysis: Analytics with Interdependence Techniques.
22. Primer on Structural Equations Modeling.
Part VII: COMPREHENSIVE CASES WITH COMPUTERIZED DATABASES.
Appendix: Statistical Tables.
Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.
Instructor's Companion Website
Web Resources at www.cengage.com/marketing/zikmund provide the latest information about what's new and what's cool in marketing research. The Instructor's Manual, Test Bank, PowerPoint slides, and Video Cases can also be found here. The site also features links to other research-related sites.
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