Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Overview

Internationally recognized for its successful problem-management and opportunity development approach to effective helping, Egan's classic book is now available in a briefer, paperback edition. ESSENTIALS OF SKILLED HELPING offers an accessible presentation of Egan's three-stage model through its streamlined content, simpler language, and case studies.

Gerard Egan, Professor Emeritus, Loyola University of Chicago

Gerard Egan, Ph.D., is Emeritus Professor of Psychology and Organizational Studies at Loyola University of Chicago. He has written over a dozen books and currently writes in the areas of communication, counseling, business and organization effectiveness, management development, the management of innovation and change, leadership and organization politics and culture. He also conducts workshops in these areas both in the United States and abroad and is a consultant at a variety of companies and institutions worldwide.
PART I: LAYING THE GROUNDWORK.
1. Introduction to Helping.
2. The Helping Relationship and the Values that Drive it.
PART II: THE THERAPEUTIC DIALOGUE.
3. The Basics of Communication: Visibly Tuning in to Clients and Active Listening.
4. Communicating Empathy and Checking Understanding.
5. The Art of Probing and Summarizing.
6. Helping Clients Challenge Themselves.
7. Challenging Skills and the Wisdom Needed to Use Them.
PART III: THE STAGES AND TASKS OF THE HELPING MODEL.
8. Stage I. Helping Clients Tell Their Stories.
9. Stage II. Helping Clients Identify, Choose, and Shape Problem-Managing Goals.
10. Stage III. Helping Clients Develop Strategies and Plans for Accomplishing Their Goals.
11. The Action Arrow: Helping Clients Overcome Obstacles and Get Results.
References.
Index.

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}
z

  • ISBN-10: 0495004871
  • ISBN-13: 9780495004875
  • Bookstore Wholesale Price $127.25
  • RETAIL $168.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

eBank Instructor's Manual with Testbank

ISBN: 9780495008750
This manual, only available electronically via e-mail, contains multiple-choice test items per chapter, chapter overviews, lecture highlights, discussion items, classroom activities, video and Web site recommendations.

FOR STUDENTS

Skilled Helping Around the World: Addressing Diversity and Multiculturalism Booklet

ISBN: 9780495092292