Request for consultation

Thanks for your request. You’ll soon be chatting with a consultant to get the answers you need.
{{formPostErrorMessage.message}} [{{formPostErrorMessage.code}}]
First Name is required. 'First Name' must contain at least 0 characters 'First Name' cannot exceed 0 characters Please enter a valid First Name
Last Name is required. 'Last Name' must contain at least 0 characters 'Last Name' cannot exceed 0 characters Please enter a valid Last Name
Institution is required.
Discipline is required.
Why are you contacting us today? is required. 'Why are you contacting us today?' must contain at least 0 characters 'Why are you contacting us today?' cannot exceed 0 characters Please enter a valid Why are you contacting us today?

Delmar's Administrative Medical Assisting (Book Only) 5th Edition

Wilburta (Billie) Q. Lindh, Marilyn Pooler, Carol D. Tamparo, Barbara M. Dahl, Julie Morris

  • Published
  • 688 Pages


In today's dynamic health care environment, medical assistants are playing an increasingly important role. DELMAR'S ADMINISTRATIVE MEDICAL ASSISTING, Fifth Edition, helps students gain the knowledge and skills needed to succeed in this rewarding, rapidly growing field. Known for its thorough coverage, extensive technical detail, and accurate, up-to-date content, this proven text covers clinical tasks such as taking patients' medical histories, recording vital signs, explaining procedures, and assisting care providers during exams, as well as administrative duties including managing patient information, electronic medical records (EMR), insurance documentation, billing, and bookkeeping. In addition, chapter material and learning objectives are clearly mapped to ABHES, CAAHEP, and MAERB competencies, with an increased focus on professionalism and personal effectiveness, to help students hone practical, real-world skills and prepare for certification. The text also supports effective teaching and learning with a variety of resources to facilitate course planning and help make the most of instructional time. Examples include lecture slides with embedded video, a test bank with 1,700 questions, online quizzes for student assessment, and the popular Critical Thinking Challenge application.

Wilburta (Billie) Q. Lindh, Highline Community College

Ms. Lindh, CMA (AAMA) is Professor Emerita at Highline College in Des Moines, Washington, where she served as Program Director and a consultant to the Medical Assistant Program, and received the Outstanding Faculty Member of the Year award for reshaping the program. The co-author of several textbooks on medical assisting, Ms. Lindh conducted workshops and lectured at events across the country during her tenure, and remains an active member of both the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and the National American Association of Medical Assistants.

Marilyn Pooler, Springfield Technical Community College, Springfield, Massachusetts.

Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation.

Carol D. Tamparo,

Dr. Tamparo, PhD, CMA-A (AAMA) is the former Dean of Business and Allied Health at the Lake Washington Institute of Technology in Kirkland, Washington, and founder of the Medical Assistant Program at Highline College. The author and co-author of four texts for allied health professionals, she is also a member of the SeaTac American Association of Medical Assistants and the National American Association of Medical Assistants.

Barbara M. Dahl, Whatcom Community College, Bellingham, Washington

Ms. Dahl, CMA (AAMA), CPC served as a tenured faculty member and coordinator for the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for more than 20 years. A credentialed CMA and CPC, she actively participated in the Whatcom County Chapter of Medical Assistants, Washington State Society of Medical Assistants, American Association of Medical Assistants (AAMA), Washington State Medical Assisting Educators, and American Academy of Professional Coders (AAPC). Ms. Dahl is currently consulting to organizations on medical management, personnel issues, curriculum development, and program accreditation, and as a medical assistant advocate.

Julie Morris,

Ms. Morris, RN, BSN, CCMA, CMAA, CBCS has been involved in health care for more than four decades. After earning her Bachelor of Science in Nursing from Jacksonville State University, she went on to a career that included Director-level roles in case management, home infusion care, clinical education, and clinic management. Over the last ten years, Ms. Morris has honored her passion for education by instructing adults in allied health, eventually serving as Program Director, Externship Coordinator, and Director of Career Services. Currently, Ms. Morris devotes her career to curriculum development, integrating active learning in the classroom, and student engagement and success strategies. She is an active member of the Cobb Chapter of the American Association of Medical Assistants in Georgia.
  • Extensive updates throughout the text reflect the latest trends and issues (such as the Meaningful Use Initiative), industry best practices, and current technology (including smartphones, social media, and electronic medical records), giving students an accurate, up-to-date understanding of this dynamic field.
  • Chapter material and learning objectives throughout the text are mapped to key ABHES, CAAHEP, and MAERB competencies, allowing students to prepare more effectively for certification exams and understand how course material applies to their future roles as working professionals.
  • New material to open each chapter includes content and visuals related to professionalism and its five attributes, practical application questions, objectives based on MAERB/CAAHEP/ABHES competencies, and relevant digital terminology, all designed to provide a strong practical focus right from the start.
  • Throughout each chapter, special icons highlight StudyWARE options and hands-on procedures, which also feature expanded content on professionalism and a new checklist to aid in evaluating student progress.
  • An enhanced Study for Success feature includes more opportunities to integrate ancillary resources, while Certification Review questions in each chapter present course material in a certification testing format to prepare students for exam success.
  • A revised instructor's manual for the Fifth Edition features exercises linked to chapter content and learning activities tailored to diverse learning styles, while a robust study guide includes expanded critical thinking and problem solving exercises, and the competency manual offers step-by-step checklists for procedures.
  • Special icons integrated within each chapter draw students' attention to information on important topics such as electronic medical records (EMR) and total practice management systems (TPMS).
  • Hundreds of full-color photos and detailed diagrams help bring chapter material to life by illustrating key procedures and showcasing current equipment, making it easier for students to hone essential skills and gain familiarity with the tools of their new trade.
  • An extensive glossary provides definitions of key medical and industry terms in both English and Spanish, providing a convenient reference to help students master the many acronyms and unique terminology of the health care field.
  • This comprehensive text provides unmatched, up-to-date coverage of both clinical and administrative skills, offering everything students need to prepare for a successful career in one of today's most rewarding and high-demand fields.
Unit 1: Introduction to Medical Assisting and Health Professions.
1. The Medical Assisting Profession.
2. Health Care Settings and the Health Care Team.
3. History of Medicine.
Unit 2: The Therapeutic Approach.
4. Coping Skills for the Medical Assistant.
5. Therapeutic Communication Skills.
6. The Therapeutic Approach to the Patient with a Life-Threatening Illness.
Unit 3: Responsible Medical Practice.
7. Legal Considerations.
8. Ethical Considerations.
9. Emergency Procedures and First Aid.
Unit 4. Integrated Administrative Procedures.
10. Creating the Facility Environment.
11. Computers in the Ambulatory Care Setting.
12. Telecommunications.
13. Patient Scheduling.
14. Medical Records Management.
15. Written Communications.
16. Medical.
Unit 5: Managing Facility Finances.
17. Medical Insurance.
18. Medical Insurance Coding.
19. Daily Financial Practices.
20. Billing and Collections.
21. Accounting Practices.
Unit 6: Office and Human Resources Management.
22. The Medical Assistant as Office Manager.
23. The Medical Assistant as Human Resources Manager.
Unit 7: Entry into the Profession.
24. Preparing for Medical Assisting Credentials.
25. Employment Strategies.
Appendix A: Common Medical Abbreviations and Symbols.
Appendix B: Top 50 Brand Drugs for 2007 by Number of U.S. Prescriptions Dispensed.
Appendix C: Occupational Analysis of the CMA (AAMA).
Appendix D: Medical Assisting Task List.
Appendix E: Software Support: The Critical Thinking Challenge and Medical Office.
Simulation Software.
Glossary of Terms.
Glosario de Términos.

Textbook Only Options

Traditional eBook and Print Options

{{collapseContainerClosed['detail_0'] ? 'Show More' : 'Show Less'}}

  • ISBN-10: 1285966716
  • ISBN-13: 9781285966717
  • STARTING AT $20.49

  • ISBN-10: 1133602916
  • ISBN-13: 9781133602910
  • Bookstore Wholesale Price $85.50
  • RETAIL $113.95

"I love this book. I have seen many MA books out there and this book really offers it all."

"We are satisfied with the book as it covers all of our syllabus contents and it covers all components required by CAAHEP."

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.


Instructor's Companion Website

ISBN: 9781305964822
Everything you need for your course in one place! This collection of book-specific lecture and class tools is available online via Log on to the password-protected site to download the electronic instructor’s manual, workbook answer keys, coordinated PowerPoint® slides, and other time-saving resources.

Cengage Learning Testing, powered by Cognero® Instant Access

ISBN: 9781305964983
Cengage Learning Testing, powered by Cognero®, is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere. Include your own favorite test questions, create multiple test versions in an instant, and deliver tests from your LMS, your classroom, or wherever you want.

Study Guide

ISBN: 9781305964853
The study guide includes key learning objectives for each chapter, outlines of important sections, self-test questions, and problem sets similar to those in the text and coordinating test bank.


Study Guide

ISBN: 9781305964853
This helpful study guide includes key learning objectives for each chapter, outlines of important sections, a variety of self-test questions, and sets of problems similar to those in the textbook.