BUSINESS COMMUNICATION: IN PERSON, IN PRINT, ONLINE, 10th Edition, covers the most important business communication concepts in an organizational context. Real-world examples keep students engaged. Students also learn to navigate complex relationships and use current technologies. They become skilled in creating Microsoft® PowerPoint® decks, managing their online reputations, engaging customers with social media, and leading web meetings and conference calls. Self-reflection questions help them develop a deeper understanding of themselves and how to communicate to reach personal and professional goals.