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A+ Guide to Software: Managing, Maintaining, and Troubleshooting 5th Edition

Jean Andrews

  • Published
  • Previous Editions 2007, 2006, 2004
  • 720 Pages

Overview

Written by best-selling PC repair author and educator Jean Andrews, the fifth edition of A+ GUIDE TO SOFTWARE: MANAGING, MAINTAINING, AND TROUBLESHOOTING maps fully to CompTIA's 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer software. At the same time, it prepares readers to successfully pass the software portions of the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching style and course format, featuring an essentials-to-practical reorganization within each chapter and inclusion of new tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for operating systems maintenance and repair.

Jean Andrews,

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.
  • Maps fully to CompTIA's 2009 A+ Exams.
  • Within each chapter, content is presented in an essentials to advanced order, providing greater ease-of-use with the new A+ exam structure while maintaining the academic focus.
  • A+ Exam tabs on each page make it easy to distinguish between content covering A+ 220-701 Essentials and A+ 220-702 Practical Application exams.
  • More emphasis on security with two chapters devoted to Security Essentials and Security Practices.
  • Chapters on Windows have been reorganized by function and by task, rather than by operating system, resulting in a more streamlined presentation.
  • Updated to also include Windows Vista.
  • Includes extensive pedagogical features to help reinforce material, such as Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
  • A+ Table of Contents provides quick reference to all A+ material.
  • Updated to include Windows Vista and to provide stronger emphasis on troubleshooting and security.
  • This edition maps fully to CompTIA's 2009 A+ Exams.
  • A+ exam tabs on each page make it easy to distinguish between content covering A+ 220-701 Essentials and A+ 220-702 Practical Application exams.
  • A+ certification icons and A+ Tips highlight all of the material related to the exams, so students can pay close attention to pertinent information.
1. Introducing Operating Systems.
2. Working with People in a Technical World.
3. Installing Windows 2000/XP/Vista.
4. Maintaining Windows.
5. Optimizing Windows.
6. Tools for Solving Windows Problems.
7, Fixing Windows Problems.
8. Networking Essentials.
9. Networking Practices.
10. Security Essentials.
11. Security Practices.
Appendices.
A.CompTIA A+ Acronyms.
B. Keystroke Shortcuts in Windows.
CD Resource Contents:
Video Clips.
CertBlaster Exam Preparation Software.
PC Repair FAQs.
eGlossary.
Troubleshooting Flowcharts.
Sample Reports.
CompTIA A+ 2009 Mapping Grids.
Appendices:
ASCII Character and Set and Ansi.sys.
Behind the Scenes with DEBUG.
Calculating Drive Capacity on Older Drives.
Electricity and Multimeters.
FAT Details.
How an OS Uses System Resources.
Installations Using Legacy BIOS.
Introducing Linux.
Introducing the Mac OS.
Supporting SCSI and Legacy Devices.
Supporting Windows 9X/ME.
The Hexadecimal Number System and Memory Addressing.
Windows 9x Me Commands and Startup Disk.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1133477410
  • ISBN-13: 9781133477419
  • STARTING AT $23.49

  • ISBN-10: 1435487370
  • ISBN-13: 9781435487376
  • Bookstore Wholesale Price $100.50
  • RETAIL $133.95

"This book is comprehensive, students like to read it, color enhancements are great. This is a textbook first and then can be used as a reference later."

"It's well-written, has good review questions, and good instructor resources. Also, the CertBlaster test prep exams from Student Downloads are an excellent resource."

"I like the step by step approach with complete images. This means that in lecture I can easily brush past these section and give shorter demonstrations because the text covers the material so well. I like the detail on other OSes in the appendix. The hands-on exercises provide the starting point for great labs without having to purchase an additional book."

"I love the fact that the software and hardware texts are complementary. When students take the sequence with me it feels almost like a year long course rather than two disconnected courses. There is enough in common between software and hardware texts that students feel totally comfortable with the 2nd text at the start but there really isn't much useless overlap between the two that it feels like a "rerun". The texts are written such that a complete beginner to the subject can understand yet the more experienced students learn as well. Great balance!"

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Instructor's Companion Web Site

ISBN: 9781305266629
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, instructor’s manual, videos, and more.

Lab Manual for Andrews' A+ Guide to Software, 9th

ISBN: 9781305266568
The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Cengage Learning Testing, powered by Cognero®, 2 terms (12 months) Instant Access

ISBN: 9781305271005
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

LabConnection, 2 terms (12 months) Instant Access

ISBN: 9781305267534
LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to Software, Ninth Edition textbook and CompTIA’s A+ 220-902 Exam. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

FOR STUDENTS

Lab Manual for Andrews' A+ Guide to Software, 9th

ISBN: 9781305266568
The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

LabConnection, 2 terms (12 months) Instant Access

ISBN: 9781305267534
LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to Software, Ninth Edition textbook and CompTIA’s A+ 220-902 Exam. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.