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Overview

This step-by-step, highly visual text provides students with a comprehensive introduction to managing and maintaining computer software. Written by best-selling author and educator Jean Andrews, A+ GUIDE TO SOFTWARE closely integrates the Computing Technology Industry Association (CompTIA) A+ Exam objectives to prepare students for the software portions of the 220-801 and 220-802 certification exams. The new Sixth Edition also features extensive updates to reflect current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair. Each chapter covers both core concepts and advanced topics, organizing material to facilitate practical application and encourage students to learn by doing. Supported by a wide range of supplemental resources to enhance learning—including innovative instructional tools, interactive exercises and activities, and online study guides—this proven text offers an ideal way to prepare students for success as a professional PC repair technician.

Jean Andrews,

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.
  • Extensive updates to reflect the new organization and content of CompTIA's A+ certification exams, helping students to prepare for success on the software portions of both the 220-801 and 220-802 exams.
  • Covers essential topics and techniques related to PC software, including customer service, operating systems, mobile devices, security, and troubleshooting.
  • Chapters have been reordered and reorganized to better reflect the needs and knowledge of today's learners. Within each chapter topics are organized to support progressive, hands-on learning; practical projects are integrated throughout; and material not relevant to current exam standards has been removed or minimized.
  • Photos, screen shots, and illustrations have been updated throughout the text to reflect current operating systems and interfaces, making it easier for students to connect chapter material to the software they will encounter in their professional careers.
  • Features coverage of new topics for CompTIA's A+220-802 exam, such as Microsoft® Windows® 7, remote network installations, tablet PC settings, cellular network connections, mobile operating systems, and troubleshooting theory and applications.
  • Special icons and features throughout the text make it easy to identify software content covered on the CompTIA A+ 220-801 and 220-802 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.
  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.
  • A unique A+ Table of Contents allows students to quickly identify software topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
  • An extensive collection of supplemental resources to help enhance teaching and learning. Highlights include innovative instructional and course management tools, interactive activities and study guides, and online material for reinforcement and enrichment.
1. Introduction to Windows Operating Systems.
2. Installing Windows.
3. Maintaining Windows.
4. Optimizing Windows.
5. Troubleshooting Windows and Applications.
6. Troubleshooting Windows Startup.
7. Connecting to and Setting up a Network.
8. Windows Resources on a Network.
9. Security Strategies.
10. Mobile Devices and Client-side Virtualization.
Appendix A: History of Operating Systems.
Appendix B: Windows Vista.
Appendix C: Windows XP.
Appendix D: Creating a Standard Image.
Appendix E: Keystroke Shortcuts in Windows.
Appendix F: CompTIA A+ Acronyms.
Appendix G: Entry Points for Startup Processes.

Textbook Only Options

Traditional eBook and Print Options

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  • ISBN-10: 1285399110
  • ISBN-13: 9781285399119
  • STARTING AT $25.99

  • STARTING AT $78.99

  • ISBN-10: 1285457811
  • ISBN-13: 9781285457819
  • Bookstore Wholesale Price $100.50
  • RETAIL $133.95

  • ISBN-10: 1133135137
  • ISBN-13: 9781133135135
  • Bookstore Wholesale Price $129.25
  • RETAIL $171.95

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Instructor's Companion Web Site

ISBN: 9781305266629
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, instructor’s manual, videos, and more.

Lab Manual for Andrews' A+ Guide to Software, 9th

ISBN: 9781305266568
The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Cengage Learning Testing, powered by Cognero®, 2 terms (12 months) Instant Access

ISBN: 9781305271005
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

LabConnection, 2 terms (12 months) Instant Access

ISBN: 9781305267534
LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to Software, Ninth Edition textbook and CompTIA’s A+ 220-902 Exam. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

FOR STUDENTS

Lab Manual for Andrews' A+ Guide to Software, 9th

ISBN: 9781305266568
The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

LabConnection, 2 terms (12 months) Instant Access

ISBN: 9781305267534
LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to Software, Ninth Edition textbook and CompTIA’s A+ 220-902 Exam. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.