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A+ Guide to IT Technical Support (Hardware and Software) 9th Edition

Jean Andrews

  • Published

Available With :

  • MindTap

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Instant Access to the full, mobile-ready textbook combined with superior online learning tools

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Starting at $258.95

MindTap
Each MindTap product offers the full, mobile-ready textbook combined with superior and proven learning tools at one affordable price. Students who purchase digital access can add a print option at any time when a print option is available for their course.

This Cengage solution can be seamlessly integrated into most Learning Management Systems (Blackboard, Brightspace by D2L, Canvas, Moodle, and more) but does require a different ISBN for access codes. Please work with your Cengage Learning Consultant to ensure the proper course set up and ordering information. For additional information, please visit the LMS Integration site.

Standalone Digital Access — Ultimate Value

Recommended and most popular

  • ISBN-10: 1305944550
  • ISBN-13: 9781305944558
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  • ISBN-10: 133711314X
  • ISBN-13: 9781337113144
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  • RETAIL $150.00

Digital Access + Print — Flexible Value

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  • ISBN-10: 1337191728
  • ISBN-13: 9781337191722
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Overview

Prepare students for success as professional IT support technicians and administrators with A+ GUIDE TO IT TECHNICAL SUPPORT. This step-by-step, highly visual resource provides a comprehensive introduction to managing and maintaining computer hardware and software. Best-selling author and educator Jean Andrews closely integrates the CompTIA A+ Exam objectives to prepare students for the 220-901 and 220-902 certification exams. The ninth edition reflects current technology, techniques, and industry standards in the dynamic, fast-paced field of PC repair and information technology. New content includes increased emphasis on mobile devices and coverage of updated hardware, security, virtualization, cloud computing, and Linux® and Mac® OS.

Jean Andrews,

Jean Andrews has more than 30 years of experience in the computer industry, including more than 13 years in the college classroom. She has worked in a variety of businesses designing, writing, and supporting application software; managing a PC repair help desk; and troubleshooting wide area networks. She has written numerous books on software, hardware, and the Internet, including the bestselling A+ GUIDE TO MANAGING AND MAINTAINING YOUR PC, 8th Edition, and A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING, Sixth Edition. She lives in north Georgia.

MindTap® is the digital learning solution that powers students from memorization to mastery. It gives you complete control of your course—to provide engaging content, to challenge every individual, and to build their confidence. Empower students to accelerate their progress with MindTap.

  • A unique A+ Table of Contents allows students to quickly identify topics relevant to the CompTIA A+ exams and determine where those topics are covered within the text.
  • Special icons and features throughout the text make it easy to identify content covered on the CompTIA A+ 220-901 and 220-902 certification exams, allowing students to focus their efforts effectively when reviewing for the exams.
  • Learning tools and special features help students master the material, including Applying Concepts, Key Terms, Reviewing the Basics, Thinking Critically, Hands-On Projects, and Real Problems, Real Solutions.

A+ Guide to IT Technical Support (Hardware and Software)

TABLE OF CONTENTS

1. First Look at Computer Parts and Tools.
2. Working Inside Desktop Computers and Laptops.
3. All About Motherboards.
4. Supporting Processors and Upgrading Memory.
5. Supporting the Power System and Troubleshooting Computers.
6. Supporting Hard Drives and Other Storage Devices.
7. Survey of Windows Features and Support Tools.
8. Installing Windows.
9. Supporting I/O Devices.
10. Maintaining Windows.
11. Optimizing Windows.
12. Troubleshooting Windows and Supporting Users.
13. Troubleshooting Windows Startup.
14. Connecting to and Setting up a Network.
15. Supporting Network Hardware.
16. Supporting Mobile Operating Systems.
17. Windows Resources on a Network.
18. Security Strategies.
19. Supporting Printers and Customizing a System.
20. Virtualization, Linux, and Mac OS X.
Appendix A: Safety Procedures and Environmental Concerns.
Appendix B: Entry Points for Windows Startup Processes.
Appendix C: CompTIA A+ Acronyms.

Training and Support

At Cengage, our top priority is taking care of you and your students and making sure that you have a successful experience with our products. Your personalized support team will consult with you to help you find the best solution to address your specific course goals, and once you’ve found that solution, will work with you to build your course and design a customized training and development program to ensure you and your students are ready to hit the ground running.

Learn More

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

FOR INSTRUCTORS

Instructor's Companion Web Site

ISBN: 9781305266575
Everything you need for your course in one place! This collection of product-specific lecture and class tools is available online via the instructor resource center at www.cengage.com/login. You'll be able to access and download materials such as PowerPoint presentations, images, instructor’s manual, videos, and more.

Lab Manual

ISBN: 9781305266544
Lab Manual for Andrews’ A+ Guide to IT Technical Support, 9th Edition INSTRUCTOR DESCRIPTION: The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

Cengage Learning Testing, powered by Cognero, Instant Access

ISBN: 9781305270985
Cengage Learning Testing, powered by Cognero® is a flexible, online system that allows you to import, edit, and manipulate content from the text’s test bank or elsewhere, including your own favorite test questions; create multiple test versions in an instant; and deliver tests from your LMS, your classroom, or wherever you want.

LabConnection, 2 terms (12 months) Instant Access

ISBN: 9781305267473
: LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

LabConnection Standard Enterprise Solution

ISBN: 9781305268869
LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

FOR STUDENTS

Lab Manual

ISBN: 9781305266544
The Laboratory Manual is a valuable tool designed to enhance your lab experience. Lab activities, objectives, materials lists, step-by-step procedures, illustrations, and review questions are commonly found in a Lab Manual.

LabConnection, 2 terms (12 months) Instant Access

ISBN: 9781305267473
LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.

LabConnection Standard Enterprise Solution

ISBN: 9781305268869
LabConnection® provides lab simulations, interactive exercises and deep remediation capabilities. It can be used as a virtual lab and homework assignment tool. LabConnection supports and ties back to Cengage Learning’s A+ Guide to IT Tech Support, Ninth Edition textbook and CompTIA’s A+ 220-901 and 220-902 Exams. The system is designed for instructor-led or distance learning course. LabConnection is available as an online version, DVD version and institutional versions, with full learning management capabilities.